The Smile of the End User

During my technology consulting career over a period of 20 years, I can say, I have been part of a few crazy projects. One of the project was this WMS deployment we did for this hardware distributor. If you look at what was happening globally at that time, it was early 2001, in the US we were coming out of the dot com bust, the interest rates had been lowered so much to get the…

Apple Watch: Build it & They Will Come… Or Will They?

The Apple Watch, one of the most anticipated and supposedly game-changing wearable’s in the tech industry, has arrived and, obviously, it has not met Apple’s sales expectations.  In fact, that may be why Apple has not released the initial sales figures. The market is still trying to decide: Is this product a winner or a loser? My verdict: It is not a winner yet—and it may never be unless it proves it’s value. However, it…

Top 5 Supply Chain Headaches Created by Retail

I still remember the very first time I saw this thing called the Internet. It was July 1997 and I got an after-hours glimpse at the German multinational company where I worked. To the music of a vacuum cleaner wielded by cleaning staff, I clicked on the new-fangled Netscape Browser, typed a request into something called altavista.com and saw my first website: Mercedes Benz. My dream was to buy a Mercedes Benz E220D someday—and I wanted to…

Consumerization May Put Wearables in the Warehouse

For some supply chain and logistics functions, rugged wearable computers can be a real boon. At the same time, the cost of managing these devices can be daunting. Too often, rugged wearable computers cost 5x to 10x the cost of consumer electronic devices with one-third features. Are you looking to reduce the total cost of ownership (TCO) on these rugged devices? If yes, you are not alone. What is a rugged wearable computer? Rugged wearable…

Is Your Distribution Center an Inviting Place for Millennials?

I was talking to a distribution center manager recently and he shared a recent story of a strange and unique event in his 25-year career. He got a call from the mother of one of his temp hires questioning why the temp hire’s performance feedback was “not outstanding, instead it was just very good.” He had hired this kid recently for a team lead position As a worker, he was good, picked up the systems…

Chargebacks & Retail Compliance: Prove You Did It Right

Back in the good old days, when I had just arrived in the working world, supply chain management was still a new field. I was working at a new company and we learned new things every day. It was like drinking out of a fire hose, both exciting and challenging. Time just flew by. Soon, we hit the end of the year and with it the holiday party, complete with all the normal festivities, music,…

China Reminds Us What Makes America Great

Recently, I travelled to china to meet with one of our vendors. As soon as I set foot in the country, I was impressed with a variety of things that I saw.  The Shenzhen airport was big and modern. The familiar Starbucks logo and store were there—so familiar despite the strange surroundings. Thirty years ago, Shenzhen was a fishing village. Now, it is the third largest city in China, smaller only than Shanghai and Beijing….

Voice Picking and AR as a Warehouse Data Collection Technology

In the warehouse, excellent data collection processes are critical to accurate inventory counts in real time. By knowing what’s in the warehouse, organizations can fulfil orders quickly, avoid shortages, reduce misspeaks, and deliver the highest levels of customer service. In the beginning, pen and paper was the only method for data collection. Distribution center (DC) managers created processes, trained personnel, and handed them pads of paper to collect warehouse data. Most of the picking was…

IBM Offers Apple Macbook’s to its Employees

When I came to the U.S. back in 1999, I got some ribbing about the “green screen” technology I was working on from others who, like me, had envisioned coming to America to work on cool, modern technologies (such as Java, HTML, JavaScript, etc.). I had taken the opening I got, working on the IBM AS400, the iSeries technology. While it is a green screen technology, it was and still is amazingly stable, steadfastly reliable….