TERMS OF USE

Welcome to www.loadproof.com/www.loadproof.us (hereinafter referred to as the “platform” or “site” or “we” or “us”). The platform is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of our platform constitutes your agreement to all such Terms.

Our platform is owned and operated by Smart Gladiator LLC with its office located at 75 5th Street NW, Atlanta GA 30308 USA. Our company provides an online platform through which users/subscribers (hereinafter referred to as “You”, “Your”) can upload pictures or videos which can be accessed by other users who have been  allowed access to the account to which the photos and or videos are uploaded by the subscriber. The main purpose of this platform is to maintain a safe record of packages (goods to being transported) being loaded properly by the loader and that the picture or video serves as a proof for it.  (collectively, the “Services”).

By using the Site, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service (“Terms”). These Terms govern your access to and use of the Site and Services and all Collective Content, and constitute a binding legal agreement between you and us.

Please read carefully these Terms and our Privacy Policy, which may be found at https://smartgladiator.com/privacy-policy/, and which is incorporated by reference into these Terms. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Site. Failure to use the Site in accordance with these Terms may subject you to civil and criminal penalties.

The use of this Platform constitutes your consent to, and agreement to, abide by the most current version of these terms and conditions (the “Terms”). We may at any time revise these terms and conditions by updating the Terms. You agree to be bound by subsequent revisions and agree to review the Terms periodically for changes to the terms and conditions. The most up to date version of the Terms will always be available for your review under the “Terms of Use” link that appears at the bottom of the Platform.

This platform reserves the right to recover the cost of services, collection charges and lawyer’s fees from persons using the Site fraudulently. This platform reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

PLEASE READ THESE TERMS OF USE AND CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, AND A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES.

IN USING THIS PLATFORM YOU ARE DEEMED TO HAVE READ AND AGREED TO THE FOLLOWING TERMS AND CONDITIONS SET FORTH HEREIN. ANY INCIDENTAL DOCUMENTS AND LINKS MENTIONED SHALL BE CONSIDERED TO BE ACCEPTED JOINTLY WITH THESE TERMS. YOU AGREE TO USE THE PLATFORM ONLY IN STRICT INTERPRETATION AND ACCEPTANCE OF THESE TERMS AND ANY ACTIONS OR COMMITMENTS MADE WITHOUT REGARD TO THESE TERMS SHALL BE AT YOUR OWN RISK. THESE TERMS AND CONDITIONS FORM PART OF THE AGREEMENT BETWEEN THE USERS AND US. BY ACCESSING THIS PLATFORM, AND/OR UNDERTAKING TO PERFORM A SERVICE BY US INDICATES YOUR UNDERSTANDING, AGREEMENT TO AND ACCEPTANCE, OF THE DISCLAIMER NOTICE AND THE FULL TERMS AND CONDITIONS CONTAINED HEREIN.

  1. DEFINITIONS AND INTERPRETATION:

I. “Agreement” means the terms and conditions as detailed herein including all Exhibits, privacy policy, other policies mentioned on the platform and will include the references to this agreement as amended, negated, supplemented, varied or replaced from time to time.

II. “SUBSCRIBER” / “USER” means an individual who has subscribed to the services provided by the platform or has been given access to use the platform by a subscriber.

III. “Account” means the accounts created by the users on our platform in order to use the Services provided by us and require information such as name, email address, password, contact number etc.

IV. “Content” means text, graphics, images, music, audio, video, information or other materials.

V. The official language of these terms shall be English.

VI. “Platform” shall mean and refer to the website www.loadproof.com and or www.loadproof.us, android and IOS apps and also any other software provided by the company.

VII. The headings and sub-headings are merely for convenience purpose and shall not be used for interpretation.

  1. ELIGIBILITY OF MEMBERSHIP:

I. Use of the Site is available only to persons who can form legally binding contracts under applicable law.

II. Our platform is available only for users above the age of 18. If we discover any account being operated by a user below the age of 18 we reserve the right to deactivate or limit access of that account.

  1. REGISTRATION:

I. Our services are available to registered users only.

II. In order to use our services, you shall be required to create an account with us.

III. If you choose to make an account on the platform, then you must register for an account with us (an “Account”) and provide certain personal information such as name, email address, address, contact number and password.

IV. You represent and warrant that all required registration information you submit is truthful and accurate, and you will maintain the accuracy of such information. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Our platform cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. You must not share your password or other access credentials with any other person or entity that is not authorized to access your account. Without limiting the foregoing, you are solely responsible for any activities or actions that occur under your account access credentials. We encourage you to use a “strong” password (a password that includes a combination of upper and lower case letters, numbers, and symbols) with your account. We cannot and will not be liable for any loss or damage arising from your failure to comply with any of the above.

V. You agree to provide and maintain accurate, current and complete information about your Account. Without limiting the foregoing, in the event you change any of your personal information as mentioned above in this Agreement, you will update your Account information promptly.

VI. When creating an Account, don’t:

a) Provide any false personal information to us (including without limitation a false username) or create any Account for anyone other than yourself without such other person’s permission;

b) Use a username that is the name of another person with the intent to impersonate that person;

c) Use a username that is subject to rights of another person without appropriate authorization; or

d) Use a username that is offensive, vulgar or obscene or otherwise in bad taste.

VII) We reserve the right to suspend or terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, false or misleading or to reclaim any username that you create through the Service that violates our Terms. If you have reason to believe that your Account is no longer secure, then you must immediately notify us at info@smartgladiator.com.

VIII) You may not transfer or sell your LOADPROOF account and User ID to another party.

IX) Our Services are not available to temporarily or indefinitely suspended members. Our platform reserves the right, in its sole discretion, to cancel unconfirmed or inactive accounts. Our platform reserves the right to refuse service to anyone, for any reason, at any time.

X) One individual can own only one account in his/her name using a single email id.

XI) You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes. In addition, you must abide by our platform’s policies as stated in the Agreement and the platform policy documents published on the Platform as well as all other operating rules, policies and procedures that may be published from time to time on the Platform by Company.

  1. SERVICES:

I. Our platform is an online platform via which users can upload pictures or videos of loaded packages so that these can be used to prove that the loading was done properly or not at various stages of supply chain.

II. The main purpose is to identify the point at which the damage if any has occurred.

III. The service is subscription based.

IV. The entity can choose a subscription package available.

V. The entity can allow access to the subscription to the people involved in the supply chain who can then upload or access the the pictures or videos using their accounts.

  1. ACKNOWLEDGEMENTS/REPRESENTATIONS AND WARRANTIES BY USERS:

I. The users understand a good internet connection is extremely important to be able to use the service provided.

II. The platform is not accountable for bad quality images or videos uploaded by users and has no means to control the quality of uploads.

III. By using the platforms, you expressly represent and warrant that you are legally entitled to enter into this Agreement. If you reside in a jurisdiction which restricts the use of the platforms because of age or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the platforms. Without limiting the foregoing, the Website is not available to persons under the age of 18.

IV. By using the platforms, you agree that while each individual Picture and or Video on the Website may be used commercially, the presentation and collection of these Pictures and or Videos is copyrighted by the Company, and therefore may not be used, altered or copied in any manner.

  1. USER DATA:

I. The user shall own all rights, title and interest in and to all of the user Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the user Data.

II. The application shall follow its archiving procedures for user data as set out in its Back-Up Policy available at www.loadproof.com or such other website address as may be notified to the user from time to time, as such document may be amended by the platform in its sole discretion from time to time. In the event of any loss or damage to user Data, the Client’s sole and exclusive remedy shall be for the application to use reasonable commercial endeavors to restore the lost or damaged User Data from the latest back-up of such User Data maintained by the application in accordance with the archiving procedure described in its Back-Up Policy. The application shall not be responsible for any loss, destruction, alteration or disclosure of User Data caused by any third party (except those third parties sub-contracted by the platform to perform services related to User Data maintenance and back-up).

III. The platform shall, in providing the Services, comply with its Privacy and Security Policy relating to the privacy and security of the User Data available at https://smartgladiator.com/privacy-policy/ or such other website address as may be notified to the User from time to time, as such document may be amended from time to time by the platform in its sole discretion.

  1. SUBSCRIPTION, REFUND AND CANCELLATION POLICY:

I. The services provided are on subscription basis.

II. The minimum period of subscription is 12 months.

III. The subscription amount due for services can be paid on monthly basis but shall be required to be paid monthly for a minimum of 12 months.

IV. No refunds will be made under any circumstances.

V. The subscription can be cancelled but the users are irrespective of cancellation required to pay the subscription fee for at least a period of 12 months.

VI. Cancellation and Early Termination. Customer may cancel their service by providing a sixty (60) day written notice. Customer remains responsible for payment of all fees due for the full service term which is 12 months (1 year).

VII. Non-Renewal. If Customer elects not to renew service, Customer must provide sixty (60) days’ written notice.

VIII. Data Retention. After expiration or termination of service term, LoadProof (Smart Gladiator) will retain Customer data for a period of ninety (90) days, after which such data may be permanently deleted unless otherwise required by law.

  1. PAYMENTS:

I. The users/customers/buyers shall make payments to us via their valid debit or credit cards at the time of subscribing to our services via our platform.

II. Unless otherwise stated, all prices/fees are quoted in USD.

III. In addition to the payment of the applicable purchase price taxes levied by the government will be charged extra and included in the invoice at the time of payment.

IV. Our platform uses third party payment providers to receive payments from users.

V. We take utmost care to work with 3rd party payment providers, but do not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers.

VI. Our platform reserves the right to refuse to process transactions by users with a prior history of questionable charges including without limitation breach of any agreements by Buyer with us or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.

VII. The users acknowledge that we will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond our control.

VIII. Our platform reserves the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful act or acts or omissions in breach of these terms and conditions.

IX. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit.

  1. YOU AGREE AND CONFIRM:

I. That in the event the user for any reason is not able to access the service the platform shall not be liable for any losses resulting from it.

II. We only provide a platform to upload pictures or videos and access these pictures or videos. We are in no way involved in your business nor do we use these images or videos for any other purpose.

III. The $1000 site set up fee is waived in exchange for the right to use the customer’s logo and name for promotional purposes on the Smart Gladiator LoadProof platforms and other marketing materials, identifying the user as a customer or subscriber. If the customer prefers not to allow the use of their logo or name, they will be required to pay the $1,000 site setup fee per site.

IV. During use of the Website, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or services through the Website. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third party. The Company and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction, services or promotion between you and any such third party. The Company does not endorse any sites on the Internet that are linked through the Website, and in no event shall the Company or its licensors be responsible for any Pictures and or Videos, products, services or other materials on or available from such sites or third party providers. The Company provides the Website to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third party providers of goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and the Company disclaims any and all responsibility or liability arising from such agreements between you and the third party providers. You agree that it is your responsibility to take reasonable precautions in all actions and interactions with any third party you interact with through the Website

V. You are solely responsible for all Pictures and or Videos that you make available through the Website, should you chose under your own volition to contribute. Accordingly, you represent and warrant that:

a) you either are the sole and exclusive owner of all Pictures and or Videos that you make available through the Website or you have all rights, licenses, consents and releases that are necessary to grant to Company the rights in such Pictures and or Videos, as contemplated under this Agreement; and

b) neither the Pictures and or Videos nor your posting, uploading, publication, submission or transmittal of the Pictures and or Videos or Company’s (or other Users) use of the Pictures and or Videos (or any portion thereof) will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. Further, you do hereby acknowledge that all Pictures and or Videos may be viewed, used, reproduced, modified or otherwise dealt with by all Users or others, without any compensation to you.

c) You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of Pictures and or Videos to the Website. If you believe that any Pictures and or Videos infringe any copyright that you own or control, please advise the Company immediately at info@smartgladiator.com. Company will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. Company may involve and cooperate with law enforcement authorities in prosecuting users who violate this Agreement. You acknowledge that Company has no obligation to monitor your access to or use of the Website or Pictures and or Videos or to review or edit any Pictures and or Videos, but has the right to do so for the purpose of operating the Website, to ensure your compliance with this Agreement, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. Company reserves the right, at any time and without prior notice, to remove or disable access to any Pictures and or Videos that Company, at its sole discretion, considers to be in violation of this Agreement or otherwise harmful to the Website.

VI. By using the LoadProof platform User provides approval to Smart Gladiator to publish testimonials, success stories, case studies and any other data as part of the Smart Gladiator LoadProof marketing material in Smart Gladiator LoadProof websites, Smart Gladiator LoadProof Social Media Sites and other associated pages in the internet.

VII. Call Recording Consent: You acknowledge and agree that we may monitor and record calls, conversations, and electronic communications between you and our representatives for purposes of quality assurance, training, and internal business development. By communicating with us via phone or electronic means, you consent to such monitoring and recording. If you have an MSA with us, please reach out for further clarification on this matter as this may not be applicable.

  1. YOU MAY NOT USE THE SITE FOR ANY OF THE FOLLOWING PURPOSES:

I. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

II. Transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

III. Interfering with any other person’s use or enjoyment of the Site.

IV. Breaching any applicable laws;

V. Interfering or disrupting networks or web sites connected to the Site.

VI. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

VII. Without limiting other remedies, we may, in our sole discretion, limit, suspend, or terminate our services and user accounts, prohibit access to our sites, services, applications, and tools, and their content, delay or remove hosted content, and take technical and legal steps to keep users from using our sites, services, applications, or tools, if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of our policies. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a period of months, or to modify or discontinue our site or services.

VIII. Users are also prohibited from and advised not to :

a) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software and/or Documentation (as applicable) in any form or media or by any means; or

b) attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or

c) access all or any part of the Services and Documentation in order to build a product or service which competes with the Services and/or the Documentation; or

d) use the Services and/or Documentation to provide services to third parties; or

e) license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services and/or Documentation available to any third party except the Authorized Users, or

f) attempt to obtain, or assist third parties in obtaining, access to the Services and/or Documentation, other than as provided under this document.

  1. MODIFICATION OF TERMS & CONDITIONS OF SERVICES:

I. We may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on our platform. You should regularly review the Terms & Conditions on our platform. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

  1. COPYRIGHT & TRADEMARK:

I. Our platform, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of www.loadproof.com/www.loadproof.us or any third party’s intellectual property rights. All rights, including copyright, in this platform are owned by or licensed to us or third party suppliers. Any use of this platform or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of our platform. You cannot modify, distribute or re-post anything on this platform for any purpose.

II. “LoadProof”, “Image Enable Your Supply Chain” names and logos and all related product and service and our slogans are the trademarks or service marks of Smart Gladiator LLC. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

III. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of our platform or its suppliers and protected by U.S. and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks and/or other intellectual property owned, controlled or licensed by our platform, one of its affiliates or by third parties who have licensed their materials to us and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of our platform and is also protected by U.S. and international copyright laws.

IV. Notwithstanding any other provision herein, please be aware that by submitting Pictures and or Videos to the Website, you grant the Company and all Users a non-exclusive, worldwide, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (and to allow others to) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Pictures and or Videos throughout the world in any media, now known or hereafter devised, with or without the name you used to make such submission of Pictures and or Videos. You do further acknowledge and agree that your Pictures and or Videos are not your confidential or proprietary information. We take no responsibility and assume no liability for any Pictures and or Videos posted or submitted by you. We have no obligation to post your Pictures and or Videos; we reserve the right in our absolute discretion to remove or alter any Pictures and or Videos. In connection herewith, you hereby renounce and waive in favour of Company and all Users to any moral rights you have or might have, now or in the future, with respect to Pictures and or Videos.

V. If you do not agree to these terms and conditions, please do not upload any Pictures and or Videos to the Website

VI. If you learn of any unlawful material or activity on our platform, or any material or activity that breaches this notice, please inform us. We respect the intellectual property rights of others and expect users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are promptly and properly provided to us. If you have a reason to believe that Your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information:

a. a physical or electronic signature of the copyright owner or a person authorized to act on their behalf;

b. identification of the copyrighted work claimed to have been infringed;

c. identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;

d. Your contact information, including your address, telephone number and an email address;

e. a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

f. a statement that the information in the notification is accurate, and that You are authorized to act on behalf of the copyright owner.

VII. We have the right to remove the Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate a user’s account if we determine that the user is a repeat infringer.

VIII. Notices regarding our platform should be sent to: info@smartgladiator.com (email address of our copyright agent to whom copyright infringement complaints can be filed).

  1. INDEMNITY:

You agree to defend, indemnify and hold harmless our Company/platform, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to our platform or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

  1. TERMINATION:

I. We may, at any time and without notice, suspend, cancel, or terminate your right to use the platform (or any portion of the platform) for violation of any laws or these terms of use. In the event of suspension, cancellation, or termination, you are no longer authorized to access the part of the platform affected by such suspension, cancellation, or termination. In the event of any suspension, cancellation, or termination, the restrictions imposed on you with respect to material downloaded from the platform and the disclaimers and limitations of liabilities set forth in the Agreement, shall survive.

II. Without limiting the foregoing, we may close, suspend or limit your access to our platform:

    • if we determine that you have breached, or are acting in breach of, this Agreement;
    • if we determine that you have breached legal liabilities (actual or potential), including infringing someone else’s Intellectual Property Rights;
    • if we determine that you have engaged, or are engaging, in fraudulent, or illegal activities;
    • to manage any risk of loss to us, a User, or any other person; or
    • For other similar reasons.

III. If we find you breaching these terms of service, you may also become liable for an amount of which we have suffered losses/damages.

  1. DISCLAIMERS AND LIMITATION OF LIABILITY:

I. The Site is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Site.

II. This disclaimer constitutes an essential part of this User Agreement. In addition, to the extent permitted by applicable law, we are not liable, and you agree not to hold Company responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from:

    • Your use of or your inability to use our Platform, Services and tools;
    • Delays or disruptions in our Platform, Services, or tools;
    • Viruses or other malicious software obtained by accessing our Platform, Services, or tools or any site, Services, or tool linked to our Platform, Services, or tools;
    • Glitches, bugs, errors, or inaccuracies of any kind in our Platform, Services, and tools or in the information and graphics obtained from them;
    • The content, actions, or inactions of third parties, including items listed using our Platform, services, or tools or the destruction of allegedly fake items;
    • A suspension or other action taken with respect to your account; and

III. To the fullest extent permitted under applicable law, our platform or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement. Without prejudice to the generality of the section above, the total liability of our platform to you for all liabilities arising out of this USER AGREEMENT WHETHER IN TORT OR CONTRACT IS LIMITED TO THE AMOUNT PAID BY YOU FOR SUBSCRIPTION. Our platform, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, our platform assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.

IV. Our platform periodically schedules system downtime for the Sites for maintenance and other purposes. Unplanned system outages also may occur. You agree that we have no responsibility and is not liable for: (a) the unavailability of any of the Sites; (b) any loss of data, information or materials caused by such system outages; (c) the resultant delay, mis-delivery or non-delivery of data, information or materials caused by such system outages; or (d) any outages caused by any third parties, including without limitation any companies or servers hosting any of the Sites, any Internet service providers or otherwise.

  1. GOVERNING LAWS AND JURISDICTION:

I. This User Agreement shall be construed in accord with the applicable laws of Fulton County, GEORGIA regardless of your physical location.

II. The Courts at Fulton County, Georgia have exclusive jurisdiction in any proceedings arising out of this agreement.

III. However, in the event of the actual or threatened infringement, misappropriation or violation of Company’s copyrights, trademarks, trade secrets, patents or other intellectual property rights, Company may, at its discretion, institute legal proceedings in the state of Georgia, United States of America.

  1. DISPUTE RESOLUTION:

I. Generally, transactions are conducted smoothly on our platform. However there may be some cases where we and you may face issues. A ‘Dispute’ can be defined as a disagreement between you and us in connection with the services provided on the Platform.

II. In the interest of resolving disputes between you and us in the most expedient and cost effective manner, you and we agree that any and all disputes arising in connection with the Terms shall be resolved by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Our agreement to arbitrate disputes includes, but is not limited to all claims arising out of or relating to any aspect of the Terms, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and regardless of whether the claims arise during or after the termination of the Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THE TERMS, YOU AND WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

III. You and Company agree that any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof or the use of the Website (collectively, “Disputes”) will be settled exclusively by binding arbitration, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. You acknowledge and agree that you are waiving the right to participate as a plaintiff in any purported class action or representative proceeding. Further, unless both you and Company otherwise agree in writing, the arbitrators may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution” section will be deemed void. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of this Agreement.

IV. The venue for arbitration shall be Fulton Country, Georgia and the seat of Arbitration shall be U.S.A. and the language used for arbitration shall be English.

V. The award of the arbitration shall be binding on both, you and us.

The suits which are impliedly or specifically barred by this agreement shall be opposed by us by pleading this agreement.

  1. SITE SECURITY:

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation,

(a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access;

(b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;

(c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail-bombing” or “crashing;”

(d) sending unsolicited email, including promotions and/or advertising of products or services; or

(e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from us on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

  1. PRIVACY:

All Personal Information and User Generated Content provided to or displayed on the Site and Services are subject to our Privacy Statement.

  1. NOTICE

I. By using the Site and Services, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Site and Services.

II. You acknowledge that all contracts, notices, information and other communication we may provide electronically comply with any legal requirements that such documents are in writing.

III. Notice will be deemed received and properly served immediately when posted on the Site and Services, 24 hours after an email is sent, or 3 days after the date of posting any letter. As proof of service, it is sufficient that:

    • For letters, the letter was properly addressed, stamped and placed in the post; and
    • For emails, the email was sent to the specified email address.
  1. LEGAL COMPLIANCE

I. In addition to this Agreement, you must familiarize yourself with, and comply with the Policies, domestic laws (including common law), state legislation, international laws, statutes, ordinances and regulations regarding your use of our services. Notwithstanding successful conclusion of a transaction you must ensure strict compliance with any particular formalities which, if not complied with, will either render a transaction void or unlawful.

II. You alone, and not we, are responsible for ensuring that the services and any other activities conducted on the platform are lawful. You must ensure that they comply with all applicable laws in the U.S.A. and all other countries.

III. You should comply with country, state and federal regulations.

  1. NO WAIVER IMPLIED:

The failure of us to enforce at any time any of the provisions of these of Agreement, or the failure to require at any time performance by you of any of the provisions of these provisions, shall in no way be construed to be a present or future waiver of such provisions, nor in any way affect the our right to enforce each and every such provision thereafter. The express waiver by us of any provision, condition or requirement of these provisions shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

  1. SEVERABILITY:

Each Term shall be deemed to be severable. If any Term or portion thereof is found to be invalid or unenforceable, such invalidity or unenforceability shall in no way effect the validity or enforceability of any other Term.

  1. ASSIGNMENT:

I. You will not assign any rights or delegate any obligations under these Terms, in whole or in part, by operation of law or otherwise, without obtaining our prior written consent, which may be withheld in our sole discretion.

II. We may assign our rights and delegate any of our obligations under these Terms, in whole or in part, without your consent. Any assignment or delegation in violation of the foregoing will be null and void. These Terms will be binding and inure to the benefit of each party’s permitted successors and assigns.

  1. FORCE MAJEURE:

We shall be under no liability to you in respect of anything that, if not for this provision, would or might constitute a breach of these Terms, where this arises out of circumstances beyond our control, including but not limited to:

(a) acts of god;

(b) natural disasters;

(c) sabotage;

(d) accident;

(e) riot;

(f) shortage of supplies, equipment, and materials;

(g) strikes and lockouts;

(h) civil unrest;

(i) Computer hacking; or

(j) malicious damage.

  1. DIGITAL SIGNATURE:

I. By using our services, you are deemed to have executed this Agreement electronically, effective on the date you register your Account and start using our services. Your Account registration constitutes an acknowledgement that you are able to electronically receive, download, and print this Agreement.

II. In connection with this Agreement, you may be entitled to receive certain records, such as contracts, notices, and communications, in writing. To facilitate your use of the platform, you give us permission to provide these records to you electronically instead of in paper form.

III. By registering for an Account, you consent to electronically receive and access, via email, all records and notices for the services provided to you under this Agreement that we would otherwise be required to provide to you in paper form. However, we reserve the right, in our sole discretion, to communicate with you via the Postal Service and other third-party mail services using the address under which your account is registered. Your consent to receive records and notices electronically will remain in effect until you withdraw it. You may withdraw your consent to receive further records and notices electronically at any time by contacting Customer Support. If you withdraw your consent to receive such records and notices electronically, we will terminate your access to the Services, and you will no longer be able to use the Services. Any withdrawal of your consent to receive records and notices electronically will be effective only after we have a reasonable period of time to process your request for withdrawal. Please note that your withdrawal of consent to receive records and notices electronically will not apply to records and notices electronically provided by us to you before the withdrawal of your consent becomes effective.

IV. In order to ensure that we are able to provide records and notices to you electronically, you must notify us of any change in your email address by updating your Account information on the platform or by contacting Customer Support.

  1. SITE SETUP FEE POLICY:

A one-time site setup fee of $1,000 applies to all new customers. This fee will be waived if the customer consents to the use of their logo for promotional purposes.

By continuing, you confirm your understanding and acceptance of this policy.

  1. ENTIRE AGREEMENT:

These Terms collectively represent the entire agreement and understanding between you and us and supersede any other agreement or understanding (written, oral or implied) that you and we may have had. Any statement, inducement, promise, covenant or condition not expressly found either in these Terms shall be deemed as void.

  1. ENTERPRISE DISCOUNT CLAUSE:

In order to be eligible for the Enterprise discount, customers have to onboard the successive sites into the LoadProof platform within 180 days from the date of first site go-live or the previous site go-live.

  1. CONTACT US:

For any further clarification of out Terms and Conditions, please write to us at info@smartgladiator.com.

SMART GLADIATOR HARDWARE TERMS & CONDITIONS
  1. What is included with each device? Example: power cord and plug for wall, protective cover, manual, etc.

Device Bill Of Materials for Samsung

Item
TABLET
Samsung Galaxy Tab Active 2 or 3 or 4 or 5
Protective Case for the Tablet
Strap along with the case
Screen Protector
Power chord for Tablet
LoadProof App
SG Lockdown App
SG Mirror App
LoadProof Viewer App
LoadProof Forms App
  1. What is the life expectancy of the device?

The life expectancy of the device is 5 to 7 years, depending on usage. It could be more or less. Hardware items have wear & tear, so the devices perform the best when they are used with utmost care.

  1. What is the life expectancy of the battery for the device?

The battery life expectancy is like any Samsung Mobile device, approximately 1.5 to 5 years depending on usage.

  1. How long does it take to fully charge the battery for the device?

Around 2 to 8 hours.

  1. Is the battery removable and replaceable on the device?

Depends on the device, for some devices the battery is replaceable, for some devices the battery is not replaceable.

  1. If a device breaks, what is the procedure to have it repaired?

Call us and ship it to us, if it is under a maintenance plan we fix and ship it. Just pay shipping charges only.

  1. How long will it take to have a device repaired?

It will take 5 to 7 business days.

  1. Where are repairs handled (locally or internationally)?

Repairs are handled both locally and internationally.

  1. What is the cost for repairs?

If the repair is during the maintenance plan and the repair is due to accidents, then they are covered under warranty. If the repairs are after the maintenance plan expires and due to device abuse, then they will be charged based on the nature of the repair.

  1. Are there any scheduled firmware or software updates that will be scheduled periodically in the future?

Yes, there may be any bug fixes or software improvements that deemed necessary for the device to perform at its full efficacy.

  1. If so, is this an additional cost or is it included in the original purchase cost?

This is included in the maintenance plan.

  1. Are we allowed to use SIM cards in non-Smart Gladiator devices?

No SIM cards are only to be used in Smart Gladiator devices. Only Smart Gladiator devices are tested for optimal usage of data plans for these SIM cards. Customers will incur an exorbitant fee due to uncapped data usage and would be liable for the data plan charges if they use SIM cards in devices that are not approved by Smart Gladiator.

  1. Warranty Details for Smart Gladiator

SMART GLADIATOR STANDARD EQUIPMENT WARRANTY

  1. SMART GLADIATOR warrants that all SMART GLADIATOR manufactured equipment will be free of any defect in materials or workmanship for the period of (1) year. Limited Warranty begins from the date of shipment from a SMART GLADIATOR facility.
  2. The limited warranty is extended to customers and applies to all SMART GLADIATOR manufactured equipment purchased, installed, and used for the purpose for which such equipment was originally designed. The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or repairs made by anyone other than SMART GLADIATOR or a SMART GLADIATOR authorized third-party service provider. SMART GLADIATOR reserves the right to substitute functionally equivalent new or serviceable used parts.

WARRANTY CLAIMS AND PROCEDURES

  1. During the applicable Standard Equipment Warranty Period outlined above, customer’s sole and exclusive remedy for any breach of the Standard Equipment Warranty will be, at SMART GLADIATOR’s sole discretion and option, the repair or replacement of the defective product. Components that customer claims to be defective must be available to SMART GLADIATOR for inspection and evaluation. To be entitled to rights under the Standard Equipment Warranty, the customer must notify SMART GLADIATOR in writing within thirty (30) days after discovering a suspected defect in any product, but in any event prior to the expiration of the applicable Standard Equipment Warranty Period. Notice to a SMART GLADIATOR dealer, systems integrator, sales representative or other third party is not notice to SMART GLADIATOR. Following its receipt of any such customer notice, SMART GLADIATOR will determine whether this Standard Equipment Warranty covers the reported problem. If SMART GLADIATOR determines that the problem is covered, SMART GLADIATOR will authorize repair or replacement of the defective product, as deemed appropriate by SMART GLADIATOR in its sole discretion.
  2. Before shipping any product to SMART GLADIATOR, the customer must obtain a written return authorization from SMART GLADIATOR and provide any proof of warranty eligibility requested by SMART GLADIATOR. Any product received by SMART GLADIATOR without a return authorization may, at SMART GLADIATOR’s option, be returned to the customer collect. If a warranty replacement part is required, customer shall provide Purchase Order to SMART GLADIATOR prior to shipment of the replacement, to guarantee the return of the rejected unit. Purchase Order is valid until suspected part is received and warranty is confirmed by assessment. Once a return authorization is obtained, the customer is responsible for packing and shipping the product/component to which its warranty claim relates to a service facility designated by SMART GLADIATOR, within thirty (30) days after receipt of the return authorization. Upon receipt of replacement equipment (or part thereof), customer has thirty (30) days to tender the defective equipment (or part thereof) to the return carrier for shipment to the service center designated by SMART GLADIATOR. If customer does not timely return the defective equipment (or part thereof), SMART GLADIATOR shall invoice customer for the list price of such equipment (or part thereof), plus applicable shipping. Such failure to return the equipment (or part thereof) may, in SMART GLADIATOR’s discretion, be grounds for termination of the warranty and/or suspension of any future advance exchange privileges until such outstanding defective equipment has been returned.
  3. SMART GLADIATOR will provide customer with new, rebuilt, refurbished or alternate equipment (or part thereof) of equal or improved quality, as exchange equipment (or part thereof) to replace eligible defective equipment (or part thereof). Any alternate equipment (or part thereof) will meet or exceed the specifications of the replaced equipment (or part thereof). Rebuilt or refurbished equipment may bear cosmetic blemishes that do not affect performance. Unless otherwise specified by SMART GLADIATOR in writing, repaired or replaced equipment (or parts thereof) are covered only for the remainder of the term of the applicable Standard Equipment Warranty. All defective equipment (or parts thereof) replaced by SMART GLADIATOR become the property of SMART GLADIATOR. SMART GLADIATOR has no obligation to (i) service, exchange or otherwise replace any equipment (or part thereof) that has been damaged, modified, abused, misused or over-used as determined by SMART GLADIATOR or has been used with non-SMART GLADIATOR supplies or products that have caused damage or malfunction; (ii) paint, refinish, refurbish, restore or exchange any equipment (or part thereof) with cosmetic blemishes; (iii) service, exchange or otherwise replace any equipment (or part thereof) if the same would interfere with, impede or be redundant with normal or scheduled maintenance of such equipment (or part thereof); (iv) service, exchange or otherwise replace any equipment (or part thereof) that is within sixty (60) days of the end of its production life; or (v) provide any 3rd party application software support or service involving application hardware or replace any accessories. If SMART GLADIATOR elects to perform any such services at customer’s request, then such services will be deemed a service call and all labor, parts and materials used for the service call will be charged at SMART GLADIATOR’s then – prevailing rates.

EQUIPMENT WARRANTY EXCLUSIONS

SMART GLADIATOR does not warrant or guarantee, and is not responsible for:

  1. Defects, failures, damages or performance limitations caused in whole or in part by (A) power failures, surges, fires, floods, snow, ice, lightning, excessive heat or cold, highly corrosive environments, accidents, actions of third parties, or other events outside of SMART GLADIATOR’s control, or (B) customer’s abuse, mishandling, misuse, negligence, improper storage, servicing or operation, or unauthorized attempts to repair or alter the equipment in any way.
  2. Alterations and/or Modifications to any part of SMART GLADIATOR’s product, without SMART GLADIATOR’s written authorization unconditionally VOIDS the SMART GLADIATOR Standard Warranty. This also includes equipment built to customer’s specifications that are later found not to meet customer’s needs or expectations.
  3. The performance of the equipment when used in combination with equipment not purchased, specified, or approved by SMART GLADIATOR.
  4. Batteries and other consumable goods.
  5. Items that go through wear and tear such as tooling, cables, part harnesses, contacts, leather straps, nylon straps, sleeves made of fabric, any other form of straps etc.

ADDITIONAL WARRANTY NOTES

  1. OEM or third-party equipment that is incorporated into SMART GLADIATOR equipment is covered under the applicable SMART GLADIATOR Standard Equipment Warranty unless the OEM or Third-Party equipment carries its own limited warranty, in which event the OEM or third-party warranty will apply to such equipment incorporated into SMART GLADIATOR equipment. For example and not limitation, PCs, LCDs, PLCs, motors and drives are OEM products that have a limited 1-year manufacturer’s warranty.
  2. Items Sold As Resale. Items sold as resale are such items that are not manufactured by SMART GLADIATOR but may be utilized in conjunction with or independently of SMART GLADIATOR manufactured equipment (such as computers, printers and network adapters) and shall be covered only by the specific warranty terms of the supplier or original equipment manufacturer of those items.
  3. The SMART GLADIATOR Warranty applies to the original purchaser and is not transferrable. Used Equipment. IF THE EQUIPMENT SPECIFIED IN AN ORDER IS DESCRIBED AS USED, UNLESS OTHERWISE AGREED IN WRITING BY THE PARTIES, IT IS SOLD “AS IS” AND WITH NO WARRANTY.

SERVICES WARRANTY

SMART GLADIATOR warrants that the services will be performed in a professional manner (the “Services Warranty”). Notice of a breach of the Services Warranty must (i) specify in reasonable detail, the nature of the claim, and (ii) be received within ninety (90) days from the last day of performance of the services. Upon notice of a breach of the services warranty and SMART GLADIATOR’ determination of the validity of such breach of the Services Warranty, SMART GLADIATOR will re-perform the applicable services at SMART GLADIATOR’ expense. If after reasonable opportunity SMART GLADIATOR is unable to re-perform such services to the reasonable satisfaction of customer, customer may, as its exclusive remedy, obtain a refund of the fees paid to SMART GLADIATOR under the applicable order for such services.

DISCLAIMER OF WARRANTY

EXCEPT AS EXPRESSLY PROVIDED IN THIS STANDARD WARRANTY POLICY STATEMENT, SMART GLADIATOR HEREBY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, CONDITIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BY WAY OF EXAMPLE AND NOT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. LIMITATION ON LIABILITY NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, IN NO EVENT WILL SMART GLADIATOR BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING LOSS OF PROFITS, WHETHER ARISING IN CONTRACT, TORT, WARRANTY OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS SET FORTH HERE WILL APPLY EVEN IF THE REMEDIES OF ERROR CORRECTION, REPAIR OR REPLACEMENT, REPERFORMANCE OF SERVICES AND REFUND OF PAYMENTS COMPLETELY FAIL OF THEIR ESSENTIAL PURPOSE. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, THE LIMIT OF SMART GLADIATOR’ LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, BY STATUTE OR OTHERWISE) TO CUSTOMER OR TO ANY THIRD PARTY CONCERNING THE SMART GLADIATOR EQUIPMENT OR SOFTWARE LICENSES SOLD TO CUSTOMER AND WARRANTED HEREUNDER, SMART GLADIATOR’ PERFORMANCE OR NONPERFORMANCE, OR IN ANY MANNER RELATED TO THIS STANDARD WARRANTY POLICY STATEMENT, FOR ANY AND ALL CLAIMS WILL NOT IN THE AGGREGATE EXCEED THE ACTUAL AMOUNTS RECEIVED BY SMART GLADIATOR FOR THE SPECIFIC PRODUCT WITH RESPECT TO WHICH SUCH CLAIM IS MADE. GOVERNING LAW AND JURISDICTION.

PROFESSIONAL SERVICES AGREEMENT – TERMS & CONDITIONS

This Professional Services Agreement (this “Agreement”) is entered into and made effective as of today (the “Effective Date”), by and between Smart Gladiator LLC, a Georgia limited liability company with its principal place of business at 75 5th Street NW, Suite 460, Atlanta, GA 30308 USA (“Company” or “LoadProof”), and the visitor / user of this website or web portal (“Client”).

Company and Client may be referred to herein individually as a “Party” and collectively as the “Parties.”

RECITALS

WHEREAS, Company has developed and provides an enterprise software-as-a-service platform known as LoadProof, designed for visual chain-of-custody, dock door management, yard management, Supply chain management, logistics management, distribution management, warehouse management, transportation management and logistics margin protection (the “SaaS Platform”), along with specialized hardware solutions;

WHEREAS, Client desires to engage Company to perform certain professional services, which may include, but are not limited to, software implementation, onboarding, custom systems integration, warehouse staff training, and the provisioning and staging of associated hardware; and

WHEREAS, the Parties desire to establish the master terms and conditions under which Company will provide such professional services and hardware to Client pursuant to one or more mutually executed Statements of Work.

NOW, THEREFORE, in consideration of the mutual covenants, promises, and agreements contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:

1. DEFINITIONS

For purposes of this Agreement, the following capitalized terms shall have the meanings set forth below:

1.1. “Acceptance Criteria” means the specific, objective specifications, functional requirements, and testing parameters for Deliverables or Services as expressly defined and documented in an applicable Statement of Work.

1.2. “Affiliate” means, with respect to a Party, any entity that directly or indirectly controls, is controlled by, or is under common control with such Party, where “control” means the ownership of more than fifty percent (50%) of the voting securities or other ownership interests.

1.3. “Change Order” means a formal written document, signed by authorized representatives of both Company and Client, that legally modifies the scope, schedule, fees, acceptance criteria, or other terms of an existing, executed Statement of Work.

1.4. “Client Data” means all text, graphics, images, music, audio, video, information, data feeds, and other materials uploaded, provided, or made available by Client or Client’s authorized users to Company in connection with the Services or the SaaS Platform.

1.5. “Confidential Information” means all non-public information disclosed by one Party (the “Disclosing Party”) to the other Party (the “Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Company’s Confidential Information includes the Pre-Existing IP, pricing models, source code, and Deliverables.

1.6. “Deliverables” means any custom configurations, reports, integration code, APIs, documentation, training materials, or other tangible or intangible work product specifically created for and delivered to Client by Company as part of the Services under an SOW. Deliverables expressly exclude the underlying SaaS Platform and all Pre-Existing IP.

1.7. “Hardware” means the physical devices and physical accessories provided by Company in connection with the Services as detailed in an SOW, including but not limited to Samsung Galaxy Tab Active or any other device recommended by the Company (Smart Gladiator team), series devices, protective ruggedized cases, operational straps, screen protectors, and power cords. This also includes other hardware such as Pallet tunnel, Stretch wrap mount, packing station mount, aluminum frames, and any other mounting hardware provided by the Company.

1.8. “Pre-Existing IP” (also referred to as Background IP) means all intellectual property rights, methodologies, software, tools, algorithms, materials, trade secrets, concepts, and know-how owned by or licensed to Company prior to the Effective Date or developed independently of the Services provided hereunder. This includes, without limitation, the core LoadProof SaaS Platform, the SG Lockdown App, the SG Mirror App, the LoadProof Viewer App, the LoadProof Forms App and any other apps or tools provided by the Company and all underlying code and architectures.

1.9. “Professional Services” or “Services” means the consulting, implementation, configuration, systems integration, hardware provisioning, staging, training, or other managed professional services provided by Company to Client as explicitly described in a valid Statement of Work.

1.10. “Statement of Work” or “SOW” means a written document executed by both Parties that describes the specific Professional Services to be performed, Deliverables to be provided, Hardware to be provisioned, project schedule, milestones, and associated fees.

1.11. “Term” means the duration of this Agreement as set forth in Section 13.1, or the duration of an individual SOW as specified therein.

2. SCOPE OF SERVICES AND STATEMENTS OF WORK

2.1. Provision of Services. Subject to the terms and conditions of this Agreement, Company shall perform the Professional Services and provide the Deliverables and Hardware as set forth in one or more SOWs mutually executed by the Parties. Each SOW shall be governed by and incorporated into this Agreement by reference.

2.2. Order of Precedence. In the event of a conflict or inconsistency between the terms of this Agreement and the terms of an SOW, the terms of this Agreement shall control, unless the SOW expressly and specifically identifies the exact section of this Agreement to be superseded and explicitly states the Parties’ intent to override it for the purposes of that specific SOW only.

2.3. Independent Contractor Status. The relationship of the Parties is that of independent contractors. Personnel supplied by Company shall not be deemed employees, agents, partners, or joint venturers of Client. Company retains the sole right to direct and control the manner, means, and methods of performing the Services, including the assignment of specific personnel.

2.4. Subcontracting and Personnel. Company reserves the right, in its sole discretion, to utilize independent contractors, affiliates, or subcontractors to perform portions of the Services, including on-site hardware staging or specialized system integrations. Notwithstanding the foregoing, Company shall remain fully responsible for the performance of such subcontractors, their compliance with the confidentiality and security obligations of this Agreement, and the overall delivery of the Services.

3. CHANGE MANAGEMENT AND SCOPE CONTROL

3.1. Change Requests. The Parties acknowledge that the scope of a project may evolve. Either Party may request a change to the scope of Services, timeline, Deliverables, or Hardware quantities described in an active SOW. Client acknowledges that any requirements, features, integrations, or hardware provisions not expressly documented within the scope of an executed SOW are deemed strictly outside the scope of the engagement and will require a formal Change Order.

3.2. Change Order Process.
(a) If Client requests a change, Company shall evaluate the request in good faith and, if commercially feasible, provide a written Change Order specifying the impact on project scope, delivery timelines, hardware requirements, and Fees.
(b) If Company requests a change (e.g., due to unforeseen technical complexities in Client’s legacy WMS systems), it shall submit a proposed Change Order to Client detailing the necessity and the corresponding adjustments to the project parameters.

3.3. Execution and Continuation. No Change Order shall be legally binding upon either Party unless and until it is signed by authorized representatives of both Parties. Until a Change Order is fully executed, Company shall continue to perform the Services and bill for its time as originally specified in the existing SOW. If the Parties cannot agree on a Change Order, Company is only obligated to perform the scope defined in the original SOW.

4. CLIENT OBLIGATIONS AND DEPENDENCIES

4.1. Cooperation and Timely Access. Client acknowledges that Company’s ability to perform the Services within the estimated timelines is entirely contingent upon Client’s timely cooperation. Client shall provide Company, its personnel, and subcontractors with prompt, secure access to Client’s facilities, network infrastructure, IT environments, databases, WMS/ERP systems, and Client Data as reasonably necessary for Company to perform the Services.

4.2. Project Management and Feedback. Client shall designate a primary project manager who shall possess the authority to make binding decisions and act on behalf of Client regarding the SOW. Client agrees to provide timely reviews, approvals, user acceptance testing, and feedback as required by the project schedule outlined in the SOW.

4.3. Client Delays and Tolling. Company shall not be liable for any delay, failure to perform, or breach of warranty resulting directly or indirectly from Client’s failure to fulfill its obligations under this Section 4 or the dependencies listed in the SOW. In the event of a Client-caused delay, all performance deadlines for Company shall be tolled on a day-for-day basis. If a delay by Client causes Company to incur additional costs, resource reallocation expenses, or idle time, Company reserves the right to issue a Change Order to equitably adjust the project timeline and Fees accordingly.

5. DELIVERY, TESTING, AND ACCEPTANCE PROCEDURES

5.1. Delivery. Company shall deliver the Deliverables, stage the Hardware, and complete the Services in material accordance with the milestones and timelines set forth in the applicable SOW.

5.2. Acceptance Testing Period. Unless an alternative testing protocol is explicitly specified in the SOW, Client shall have a period of ten (10) business days following the delivery of a Deliverable or the completion of a specific Service milestone (the “Testing Period”) to test, review, and evaluate the Deliverable to verify that it conforms in all material respects to the Acceptance Criteria.

5.3. Notice of Nonconformity. If Client determines that a Deliverable materially fails to meet the Acceptance Criteria, Client must provide detailed, written notice to Company prior to the expiration of the Testing Period. This notice must specifically identify the defect, error, or failure to meet the Acceptance Criteria (a “Material Error”) and provide sufficient data to allow Company to reproduce the issue.

5.4. Cure Period and Re-performance. Upon receipt of a valid notice of nonconformity, Company shall use commercially reasonable efforts to correct the Material Error and re-deliver the conforming Deliverable within thirty (30) days, unless otherwise agreed to in writing. Following re-delivery, Client shall have an additional five (5) business days to review the corrected Deliverable against the original Acceptance Criteria.

5.5. Deemed Acceptance. A Deliverable or Service shall be legally deemed accepted by Client upon the earliest occurrence of any of the following events:
(a) Written confirmation of acceptance provided by Client;
(b) Expiration of the Testing Period (or any subsequent re-testing period) without Company’s receipt of a written notice of nonconformity; or
(c) Client’s productive, commercial, or live operational use of the Deliverable, Service, or Hardware in a production environment.

6. HARDWARE PROVISIONING, USAGE, AND RESTRICTIONS

6.1. Hardware Specifications and Staging. If an SOW includes the provisioning of Hardware, Company shall provide the devices listed in the Device Bill of Materials. This typically includes Samsung Galaxy Tab Active series devices, pre-loaded with Company’s proprietary applications (including the SG Lockdown App, SG Mirror App, Load Proof Viewer App, and LoadProof Forms App), protective ruggedized casing, and power accessories.

6.2. Network Requirements and SIM Cards. Hardware provided by Company may be equipped with specific cellular SIM cards to facilitate continuous cloud synchronization. Client acknowledges and agrees that these SIM cards shall be used exclusively within Company-approved Hardware. Client is strictly prohibited from removing SIM cards and inserting them into non-approved devices, personal smartphones, or third-party equipment. Only Company devices are optimized and tested for the data plans associated with these SIM cards. Client shall be solely and entirely liable for any exorbitant data fees, uncapped usage charges, or penalties resulting from the unauthorized transfer, misuse, or abuse of SIM cards.

6.3. Hardware Life Expectancy and Wear. Client acknowledges that the functional life expectancy of the Hardware is approximately 5 to 7 years, and the battery life expectancy is approximately 1.5 to 5 years, highly dependent on warehouse environmental factors, charging habits, and usage intensity. Hardware involves natural physical wear and tear. Devices perform optimally only when utilized with standard operational care. Company is not responsible for rapid battery degradation caused by Client’s failure to adhere to recommended charging protocols.

7. FEES, INVOICING, AND TAXES

7.1. Professional Services and Hardware Fees. Client shall pay Company the fees set forth in the applicable SOW (“Fees”). Unless otherwise expressly specified in the SOW, Professional Services are provided on a time-and-materials (T&M) basis at Company’s then-current standard hourly rates, or upon the completion of specific fixed-fee milestones. Hardware fees shall be billed as specified in the SOW.

7.2. Travel and Out-of-Pocket Expenses. Unless the SOW states that expenses are included in a fixed fee, Client shall reimburse Company for all reasonable, documented, out-of-pocket travel, lodging, meal, and incidental expenses incurred by Company personnel in connection with the performance of on-site Services.

7.3. Site Setup Fee and Publicity Exemption. A standard, one-time site setup fee of $1,000.00 USD applies to all new LoadProof site implementations and facility onboardings. However, Company agrees to waive this setup fee entirely in exchange for Client granting Company the explicit right to use Client’s corporate name, logos, and trademarks for promotional purposes on the LoadProof platform, marketing materials, testimonials, case studies, and social media sites. By accepting the fee waiver in the SOW, Client provides this approval. If Client revokes this right, demands the removal of its logo, or opts out of publicity at any time, the $1,000.00 site setup fee per site shall immediately become due and payable by Client.

7.4. Invoicing and Payment Terms. Company shall invoice Client as set forth in the SOW. If the SOW is silent on invoicing frequency, T&M services shall be invoiced monthly in arrears, and fixed-fee milestones shall be invoiced upon Acceptance. Client shall pay all undisputed amounts within thirty (30) days of the invoice date. All payments shall be made in United States Dollars (USD).

7.5. Late Payments and Suspension. Any undisputed amount not paid when due shall accrue late charges at the rate of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable law, whichever is less. In addition to any other legal remedies, Company reserves the right to suspend the provision of Services, hardware shipments, and access to the SaaS Platform if Client’s account falls into arrears and remains uncured for ten (10) days following notice of non-payment.

7.6. Taxes. The Fees do not include local, state, federal, or foreign taxes, value-added taxes (VAT), levies, duties, or similar governmental assessments of any nature. Client is responsible for paying all applicable taxes associated with its purchases hereunder.

8. INTELLECTUAL PROPERTY RIGHTS

8.1. Ownership of Pre-Existing IP. The Parties acknowledge that Company brings to this engagement significant pre-existing technologies, methodologies, and platforms. Company and its licensors shall retain all right, title, and interest, including all patents, copyrights, trademarks, trade secrets, and other intellectual property rights, in and to the Pre-Existing IP. Nothing in this Agreement, nor any SOW, shall be construed or interpreted to transfer, assign, or relinquish any ownership rights in the Pre-Existing IP to Client.


8.2. Ownership and Licensing of Deliverables. The Parties expressly agree that no Deliverable created under this Agreement shall be considered a “work made for hire.” All right, title, and interest in and to the Deliverables, including all underlying source code, configurations, APIs, and intellectual property embedded therein, shall remain the sole and exclusive property of Company. Subject to Client’s payment in full of all applicable Fees, Company hereby grants Client a non-exclusive, non-transferable, worldwide, royalty-free license to use, execute, and display the Deliverables solely for Client’s internal business operations and strictly in connection with Client’s authorized subscription and use of the LoadProof SaaS Platform.

8.3. Ownership of Client Data. Client hereby grants Company a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, translate, distribute, publish, and process the Client Data strictly for the purposes of performing the Services, providing technical support, conducting disaster recovery, and operating the SaaS Platform on behalf of Client.

8.4. Feedback and Continuous Improvement. If Client or its users provide any input, comments, suggestions, or feedback regarding the Services, Hardware, Deliverables, or SaaS Platform (“Feedback”), Client acknowledges and agrees that such Feedback shall be considered the sole property of Company. Client hereby assigns to Company all right, title, and interest in and to such Feedback. Company shall be entitled to use, implement, and commercialize the Feedback for any purpose, including the improvement of its products, without restriction, attribution, or remuneration of any kind to Client.

9. WARRANTIES AND DISCLAIMERS

9.1. Professional Services Warranty. Company warrants that the Professional Services will be performed in a professional, timely, and workmanlike manner consistent with generally accepted industry standards for similar enterprise logistics software services. Client must notify Company in writing of any alleged breach of this Services Warranty within ninety (90) days from the last day of performance of the applicable Services.

9.2. Exclusive Services Remedy. Upon valid notice of a breach of the Services Warranty, and Company’s determination of the validity of such breach, Company’s sole and exclusive obligation, and Client’s sole and exclusive remedy, shall be, at Company’s option, either (a) re-performance of the non-conforming Services at Company’s expense, or (b) if re-performance is commercially impractical, a refund of the Fees actually paid by Client for the specific, deficient Professional Services.

9.3. Hardware Equipment Warranty. Company warrants that all Company-manufactured or directly supplied Hardware will be free of material defects in materials and workmanship for a period of one (1) year from the date of shipment from a Company facility. This limited warranty is extended solely to the original Client and is non-transferable.

9.4. Hardware Warranty Exclusions. The hardware warranty in Section 9.3 covers only defects arising under normal operational use. It strictly and completely excludes malfunctions, failures, or damages resulting in whole or in part from: (a) misuse, abuse, mishandling, neglect, or improper storage; (b) unauthorized alterations, modifications, or attempts to repair by anyone other than Company; (c) power failures, surges, excessive heat/cold, highly corrosive environments, or acts of nature; (d) usage not in accordance with product instructions; and (e) normal wear and tear of consumable goods, including batteries, tooling, cables, harnesses, leather or nylon straps, fabric sleeves, and screen protectors. Furthermore, alterations to any part of the Hardware without Company’s written authorization unconditionally voids the warranty.

9.5. Hardware RMA Procedures. To be entitled to rights under the Hardware Warranty, Client must notify Company in writing within thirty (30) days of discovering a suspected defect. Before shipping any product, Client must obtain a written return authorization (RMA) from Company. Upon receipt of an RMA, Client is responsible for packing and shipping the product to the designated facility. Company will, at its sole discretion, authorize repair or replacement of the defective product with new, rebuilt, or refurbished equipment of equal or improved quality. Rebuilt equipment may bear cosmetic blemishes that do not affect performance.

9.6. Third-Party Equipment Disclaimer. Original Equipment Manufacturer (OEM) or third-party equipment incorporated into Company Hardware (including but not limited to PCs, Tablets, LCDs, PLCs, motors, and drives) is covered only by the specific warranty terms of the respective supplier or OEM. Company assumes no independent warranty obligations for such third-party components.

9.7. General Disclaimer of Warranties. EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION 9, COMPANY HEREBY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, CONDITIONS, AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE SERVICES, DELIVERABLES, AND HARDWARE ARE PROVIDED “AS IS.” COMPANY DOES NOT WARRANT THAT THE SERVICES OR HARDWARE WILL BE COMPLETELY ERROR-FREE OR UNINTERRUPTED.

10. LIMITATION OF LIABILITY

10.1. Exclusion of Consequential and Indirect Damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COMPANY, ITS AFFILIATES, LICENSORS, OR SUPPLIERS BE LIABLE TO CLIENT OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES WHATSOEVER. THIS INCLUDES, BUT IS NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, LOSS OF USE, OR THE DESTRUCTION, CORRUPTION, OR LOSS OF DATA, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

10.2. Aggregate Liability Cap. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE CUMULATIVE, AGGREGATE LIMIT OF COMPANY’S LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, BY STATUTE, OR OTHERWISE) TO CLIENT OR TO ANY THIRD PARTY CONCERNING THE SERVICES, DELIVERABLES, HARDWARE, OR IN ANY MANNER RELATED TO THIS AGREEMENT OR ANY STATEMENT OF WORK, SHALL NOT EXCEED THE ACTUAL FEES PAID BY CLIENT TO COMPANY UNDER THE SPECIFIC STATEMENT OF WORK GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

11. INDEMNIFICATION

11.1. Indemnification by Company. Company shall defend Client against any claim, demand, suit, or proceeding made or brought against Client by an unaffiliated third party alleging that the Deliverables or Pre-Existing IP, when used in accordance with this Agreement, infringe or misappropriate such third party’s valid United States patent, copyright, or trademark. Company shall indemnify Client for any damages, attorney fees, and costs finally awarded against Client by a court of competent jurisdiction as a result of such claim, or agreed to in a settlement by Company.

This obligation shall not apply to any infringement claim arising from: (a) Client Data; (b) the combination, operation, or use of the Deliverables with non-Company software, hardware, or processes if the claim would not have occurred but for such combination; (c) modifications made to the Deliverables by anyone other than Company; or (d) Client’s continued use of the allegedly infringing material after being provided with modifications that would have avoided the alleged infringement.

11.2. Indemnification by Client. Client shall defend, indemnify, and hold harmless Company, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees) caused by or arising out of claims based upon: (a) Client’s violation of any applicable laws or regulations; (b) allegations that the Client Data infringes, misappropriates, or violates the intellectual property rights, privacy rights, or publicity rights of any third party; or (c) Client’s fraudulent or illegal acts, or gross negligence in the use of the Hardware, SIM cards, or Services.

11.3. Indemnification Procedures. The indemnifying Party’s obligations under this Section 11 are subject to the indemnified Party: (a) providing prompt written notice of the claim; (b) granting the indemnifying Party sole control over the defense and settlement of the claim (provided that the indemnifying Party may not settle any claim that requires the indemnified Party to admit liability or pay money without prior written consent); and (c) providing reasonable cooperation and assistance at the indemnifying Party’s expense.

12. CONFIDENTIALITY, DATA PROTECTION, AND SECURITY

12.1. Protection of Confidential Information. The Receiving Party shall exercise the same degree of care to protect the Disclosing Party’s Confidential Information as it uses to protect its own highly sensitive confidential information of like kind (but in no event less than reasonable care). The Receiving Party shall not use any Confidential Information for any purpose outside the scope of this Agreement and shall not disclose it to any third party except to its employees, affiliates, contractors, and legal/financial advisors who have a strict “need to know” for purposes consistent with this Agreement and who are bound by written confidentiality obligations at least as protective as those herein.

12.2. Exceptions. Confidential Information shall not include information that: (a) is or becomes publicly known through no breach of this Agreement by the Receiving Party; (b) was lawfully known to the Receiving Party prior to disclosure by the Disclosing Party; (c) is received from a third party without breach of any confidentiality obligation; or (d) was independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information. The Receiving Party may disclose Confidential Information if compelled by law or court order, provided it gives the Disclosing Party prior notice and reasonable assistance to contest the disclosure.

12.3. Data Privacy and Regulatory Compliance. Company shall collect, process, and maintain any personal data contained within the Client Data in accordance with its Privacy Policy (available at https://loadproof.com/privacy-policy/) and applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), where applicable. Client acknowledges and consents that Client Data may be transferred to and maintained on computers located within the United States.

12.4. Data Backups and Limitations. The SaaS Platform shall follow archiving procedures as established by Company. However, Company shall not be liable under any circumstances for any unauthorized access, destruction, alteration, or loss of Client Data that is beyond its reasonable control, or caused by third parties. In the event of data loss, Client’s sole and exclusive remedy shall be for Company to use reasonable commercial endeavors to restore the data from the latest back-up maintained by Company.

12.5. Call Recording Consent. Client acknowledges and agrees that Company may monitor and record calls, conversations, and electronic communications between Client and Company representatives for quality assurance, training, and internal business development purposes. By communicating with Company, Client consents to such monitoring and recording.

13. TERM AND TERMINATION

13.1. Term of Agreement. This Agreement shall commence on the Effective Date and shall remain in full force and effect until terminated by either Party in accordance with this Section 13. Each SOW shall specify its own term and project schedule. The expiration or termination of one SOW shall not affect the validity of this Agreement or any other active SOWs.

13.2. Termination for Cause. Either Party may terminate this Agreement, or any specific applicable SOW, for cause: (a) upon thirty (30) days prior written notice to the other Party of a material breach of this Agreement or the SOW, provided that such breach remains uncured at the expiration of the thirty (30) day notice period; or (b) immediately if the other Party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation, or assignment for the benefit of creditors.

13.3. Prohibition on Termination for Convenience. Due to the substantial upfront capital expenditure, hardware procurement logistics, and resource allocation required to initiate Professional Services, Client may not terminate this Agreement or any executed SOW for convenience. Once an SOW is executed, Client remains legally responsible for the payment of all Fees set forth therein for the full duration of the SOW term. This aligns with Company’s 12-month minimum term requirement for its SaaS subscriptions.

13.4. Effect of Termination. Upon the expiration or termination of this Agreement or any SOW for any reason: (a) Client shall immediately pay Company all Fees for Services performed, Hardware provided, and non-cancelable expenses incurred up to the effective date of termination; (b) all licenses granted to Client for Deliverables under the terminated SOWs shall immediately cease; and (c) Company shall retain Client Data for a period of ninety (90) days post-termination, after which such data will be permanently deleted unless otherwise required by law, pursuant to Company’s data retention policies.

13.5. Survival. Any provision of this Agreement that, by its nature, should survive the expiration or termination of this Agreement shall so survive. This includes, without limitation, Sections 1 (Definitions), 6.2 (SIM Cards), 7 (Fees), 8 (Intellectual Property), 9.7 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 12 (Confidentiality), 13.4 (Effect of Termination), 13.5 (Survival), 14 (Dispute Resolution), and 15 (General Provisions).

14. GOVERNING LAW AND DISPUTE RESOLUTION

14.1. Governing Law. This Agreement, and all matters arising out of or relating to it, shall be governed by, construed, and enforced in accordance with the applicable laws of the State of Georgia, and specifically Fulton County, without regard to its conflict of law principles or physical location of the Client.

14.2. Binding Arbitration. In the interest of resolving disputes in the most expedient and cost-effective manner, the Parties agree that any and all disputes, claims, or controversies arising out of or relating to this Agreement, the breach, termination, enforcement, interpretation, or validity thereof, or the provision of Services and Hardware, shall be resolved exclusively by binding arbitration. Arbitration utilizes a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. The award of the arbitration shall be final and binding upon both Parties.

14.3. Venue and Language. The exclusive venue for arbitration shall be Fulton County, Georgia, United States of America. The seat of Arbitration shall be the U.S.A., and the language used for all arbitration proceedings shall be English.

14.4. Exceptions to Arbitration. Notwithstanding the binding arbitration requirement, each Party retains the right to bring an individual action in small claims court and the right to seek immediate injunctive or other equitable relief in a court of competent jurisdiction located in Fulton County, Georgia, to prevent the actual or threatened infringement, misappropriation, or violation of a Party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

14.5. Class Action Waiver. CLIENT AND COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN THEIR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. The arbitrators may not consolidate more than one person’s claims and may not otherwise preside over any form of class or representative proceeding. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY.

15. GENERAL PROVISIONS

15.1. Entire Agreement. This Agreement, together with all executed Statements of Work, Change Orders, and Exhibits hereto, constitutes the entire agreement and understanding between the Parties with respect to the specific subject matter hereof. It supersedes all prior or contemporaneous agreements, negotiations, representations, understandings, or covenants (whether written, oral, or implied) regarding such subject matter. Any statement, inducement, promise, or condition not expressly found in this Agreement shall be deemed void.

15.2. Force Majeure. Neither Party shall be held liable or responsible to the other Party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations of the Client to make payments of Fees due hereunder) when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of the affected Party. These circumstances include, but are not limited to: acts of God, natural disasters, fires, floods, sabotage, accidents, riots, strikes, lockouts, labor disputes, civil unrest, shortages of supplies or materials, computer hacking, malicious cyber damage, or government actions.

15.3. Assignment. Client shall not assign, delegate, or transfer any of its rights or obligations under this Agreement, in whole or in part, by operation of law or otherwise, without obtaining the prior written consent of Company, which consent may be withheld in Company’s sole discretion. Company may assign its rights and delegate any of its obligations under this Agreement, in whole or in part, to an Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, without Client’s consent. Any attempted assignment in violation of this Section shall be null and void.

15.4. Severability. Each term and provision of this Agreement shall be deemed severable. If any term or provision of this Agreement is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, such invalidity or unenforceability shall in no way affect the validity or enforceability of any other term or provision. The Parties shall negotiate in good faith to modify this Agreement so as to effect the original intent of the Parties as closely as possible.

15.5. No Waiver. The failure or delay of Company to enforce at any time any of the provisions of this Agreement, or the failure to require at any time performance by Client of any of the provisions hereof, shall in no way be construed to be a present or future waiver of such provisions. The express waiver by Company of any provision, condition, or requirement of this Agreement shall not constitute a waiver of any future obligation to comply with such provision, condition, or requirement. All consents or waivers must be confirmed in writing and signed by the consenting or waiving Party.

15.6. Notices. All notices, requests, consents, claims, demands, and other communications required under this Agreement shall be in writing. Communication with Company will be mainly electronic. Notices will be deemed received and properly served immediately when posted on the SaaS Platform, twenty-four (24) hours after an email is sent to the designated authorized contact, or three (3) days after the date of posting any letter via certified postal mail. For emails, it is sufficient proof of service that the email was sent to the specified email address. Legal notices to Company regarding breach or indemnification must be sent to: info@smart-gladiator.io, with a physical copy mailed to Smart Gladiator LLC, 75 5th Street NW, Suite 460, Atlanta GA 30308.

15.7. Export Compliance. The Services, SaaS Platform, Deliverables, and Hardware may be subject to United States export control laws and regulations. Client agrees to comply fully with all applicable export laws and regulations of the United States and foreign jurisdictions to ensure that neither the software nor the hardware are exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations.

15.8. Counterparts and Electronic Signatures. This Agreement, as well as any SOWs or Change Orders, may be executed in counterparts, each of which shall be deemed an original, but all of which together shall be deemed to be one and the same agreement. By using the services, or executing documents via digital signature platforms, Client is deemed to have executed this Agreement electronically.

IN WITNESS WHEREOF, the Parties hereto have caused this Professional Services Agreement to be executed by their duly authorized representatives as of the Effective Date.

Smart Gladiator LLC (LoadProof)
By: ____________________________________
Name: __________________________________
Title: ___________________________________
Date: ___________________________________
By: ____________________________________
Name: __________________________________
Title: ___________________________________
Date: ___________________________________

EXHIBIT A
FORM OF STATEMENT OF WORK

Statement of Work #

This Statement of Work (“SOW”) is entered into as of **** (“SOW Effective Date”) by and between Smart Gladiator LLC (“Company”) and **** (“Client”) and is governed by and incorporated into the Professional Services Agreement executed between the Parties dated **** (the “Agreement”).

1. Project Description and Objectives

This SOW outlines the delivery, configuration, and implementation of the LoadProof platform for Client’s warehouse facilities. The objective is the complete implementation of LoadProof visual chain-of-custody tracking across three (3) regional distribution centers, including the physical staging of hardware and the development of an integration API bridging LoadProof with Client’s legacy Yard Management System (YMS).

2. Scope of Professional Services

Company will perform the following specific Services:

  • Hardware Setup & Staging: Configuration, battery testing, software flashing, and staging of **** Samsung Galaxy Tab Active devices prior to shipment.
  • Software Configuration: Setup of the LoadProof SaaS cloud environment, tenant creation, and user role/permission mapping for up to fifty (50) users.
  • Custom Integration: Development and deployment of a unidirectional API script to pull daily load manifest data from Client’s existing WMS into the LoadProof platform.
  • Training & Change Management: Delivery of two (2) remote, instructor-led training webinars for warehouse floor managers and regional IT administrators.
  • Hardware Setup & Staging: Configuration, battery testing, software flashing, and staging of **** Samsung Galaxy Tab Active devices prior to shipment.
  • Software Configuration: Setup of the LoadProof SaaS cloud environment, tenant creation, and user role/permission mapping for up to fifty (50) users.
  • Custom Integration: Development and deployment of a unidirectional API script to pull daily load manifest data from Client’s existing WMS into the LoadProof platform.
  • Training & Change Management: Delivery of two (2) remote, instructor-led training webinars for warehouse floor managers and regional IT administrators.

3. Hardware Provisioning (Device Bill of Materials)

Pursuant to Section 6 of the Agreement, Company shall provision and ship the following Hardware to Client’s designated facilities:

  • **** Samsung Galaxy Tab Active **** Devices
  • **** Ruggedized Protective Cases & Lanyards/Straps
  • **** Industrial Screen Protectors (pre-applied)
  • **** OEM Power Cords and Wall Adapters
  • Software Payload: Devices will ship pre-loaded with the LoadProof App, SG Lockdown App, SG Mirror App, Load Proof Viewer App, and LoadProof Forms App.

4. Client Dependencies and Obligations

Client agrees to provide the following resources, access, and personnel to ensure the project remains on schedule:

  • Provision of VPN access or API security tokens to Client’s WMS test environment no later than ****.
  • Designation of a single technical point of contact (Project Sponsor) with decision-making authority.
  • Ensuring adequate, enterprise-grade Wi-Fi network coverage at the deployment sites capable of handling image/video payloads prior to device arrival.

5. Milestones, Timeline, and Acceptance Criteria

👉 Swipe horizontally to view the complete table
Phase Description of Milestone / Deliverable Estimated Completion Acceptance Criteria for Milestone
1 Hardware Provisioning & Staging Week 2 Devices shipped to locations and successfully power on and connect to local networks.
2 WMS Integration Script Delivery Week 4 Script successfully passes sample manifest data between the WMS sandbox and LoadProof without material errors.
3 User Training Week 5 Completion of 2 remote webinar sessions and delivery of PDF training decks.
4 Production Go-Live Week 6 Production environment active; end-users capable of uploading photos to the cloud.

6. Commercial Terms and Fees

  • Professional Services Fee: **** USD (Fixed Fee for integration and training).
  • Hardware Procurement Fee: **** USD.
  • Site Setup Fee Waiver: The $1,000 setup fee is **** pursuant to Section 7.3 of the Agreement regarding the promotional usage of Client’s logo and inclusion in LoadProof case studies.
  • Invoicing Schedule: 50% of Total Fees invoiced upon execution of this SOW; remaining 50% invoiced upon successful Production Go-Live (Phase 4). Terms are Net 30.

7. Miscellaneous

Any requirements or features not explicitly detailed in Sections 2 or 3 above are strictly out of scope. Modifications to this SOW must be made via a formal, written Change Order signed by both Parties.


AGREED AND ACCEPTED:

Smart Gladiator LLC
Signature: _______________________
Name: ___________________________
Title: ____________________________
Date: ____________________________
Signature: _______________________
Name: ___________________________
Title: ____________________________
Date: ____________________________

PRODUCT SUPPORT & SOFTWARE ENHANCEMENTS POLICY
  • Rapidly resolve mission critical issues 24 hours a day, every day, regardless of geography.
  • Provide supply chain experts to assist with continual optimization of your Smart Gladiator solutions from planning through execution.
  • Support facility roll-outs, implement upgrades and provide assistance with your strategic transformation initiatives.
  • Provide technical expertise to monitor and administer your Smart Gladiator solutions.

Welcome to SG LoadProof Deployment / Product Support Organization. Staying current on Customer Support & Software Enhancements and on a supported version of the licensed product provides access to a number of benefits and services, including software version updates/enhancements, free 24/7 telephone/email support, enhancement defect resolution, free product documentation, an annual free onsite trip, a support/deployment consultant and much more.

In this document, you’ll find all the information you need to work with SG LoadProof Support Organization, contact information, the case management process, available consulting and technical services, the version support policy, and other important information to help you optimize the performance of your supply chain solutions.

1.0 WORKING WITH PRODUCT SUPPORT

1.1 CONTACT INFORMATION

Smart Gladiator Product Support Consultants are available to assist you 24 hours a day, 7 days a week, 365 days a year. Please report all issues to the appropriate Product Support / Deployment Consultant by following the guidelines below.

E-Mail and Instant Message Support
(System Outage and Work Stoppage issues must be called into the 24/7 Call Center)
Telephone Support
US, Canada, Europe, Middle East & Africa, Australia
+1 678-481-5486
+1 470-991-7034
+1 678-779-3342

1.2 CASE MANAGEMENT PROCESS

The SG LoadProof Product Support / Deployment Organization is committed to providing service in a timely and efficient manner. Your Product Support /Deployment Consultant typically follows the procedures described below:

  • Assign a Case Number. When you initiate a case, the Consultant assigns a case number.
  • Determine the Case Severity Level. The Product Support Consultant works with you to determine the severity of the case primarily based upon the impact to your business. Please see the chart at the end of this document for severity definitions.
  • Assign Resource(s).
  • Escalate Attention to the Case. Please see the chart at the end of this document.

1.3 CUSTOMER RESPONSIBILITIES

There are several steps you can take to help us expedite the problem resolution process. These include:


  • Maintain a Level 1 and 2 Support Structure. To minimize impact to operations and to ensure issues are handled efficiently, you should provide a centralized, internal helpdesk that serves as a first line of support. All support matters will flow through your internal help desk. The helpdesk then engages your level 2 support experts for initial triage and research so they can provide Smart Gladiator’s Product Support Organization with the information required such as business impact, reproducible steps, and relevant data and logs. Services required to aid in the collection of basic information or to assist in level 1 and level 2 support are not covered by this Policy.
  • Establish Ongoing System Access. To resolve difficult-to-diagnose issues, SG LoadProof’ Customer Product Consultants must have access to your software environment. The speed at which we can resolve issues is directly related to the ability to view system behavior and/or actual data; therefore, we highly recommend that you make arrangements to enable connectivity to your test and/or production environments with read-only access. SG LoadProof does not allow client-server VPN technologies to originate from within its corporate environment, such as SSL.
  • Perform System Administration. Issues with the warranted product can result from external factors. For this reason, you should perform the required system administration on a routine basis; including, but not limited to, computer and database backups, updating virus protection, applying operating system patches, and/or purging historic transactional data. Services provided while assisting in the resolution of an issue caused by a lack of system administration are not covered by this Policy.
  • Set Up a Test Environment. Given the mission-critical nature of our software, we ask that you provide a separate environment to test new functionality, program fixes and modifications/extensions. The data in this environment should be kept in synch with production to the extent reasonable to ensure the validity of these tests.

2.0 BENEFITSM

The following benefits and services are available to customers who are current on Product Support & Software Enhancements or other maintenance agreement and on a supported version of the Licensed Product.

2.1 SOFTWARE VERSION UPDATES/ENHANCEMENTS

You are entitled to all updates/enhancements in the latest version or service pack of the software applications licensed in your software license agreement without additional license fees. Any associated implementation consulting/ programming services requested by the customer to install updates are covered under a separate Statement of Work.

2.2 FREE SUPPORT FOR WARRANTED PRODUCTS

Receive free telephone/email support for all issues directly related to the warranted software applications licensed in your software license agreement.

2.3 EXTENSION DEFECT RESOLUTION

This support applies to Modifications, Interfaces or Extensions (“Extensions”), Add-ons designed, programmed, tested and delivered by SG LoadProof in accordance with a corresponding detailed design specification as agreed upon and signed off by Smart Gladiator and the customer. The most recent agreed upon and signed off Design Specification supersedes all previous specifications for the purpose of this support. This Extension support becomes effective after mutual acceptance of Extension and the first commercial use of said Extension. Upgrades of Extensions to new releases are covered under a separate statement of work. The customer’s exclusive remedy and Smart Gladiator’s entire liability for defects in said Extensions shall be the correction of such defects in said Extensions..

2.4 FREE PRODUCT DOCUMENTATION

System documentation (Smart Gladiator’s documents available in the portal) for the customer’s licensed products is provided at no charge.

2.5 FREE ANNUAL ON-SITE VISIT

Customers with 5 sites are more are entitled to a visit from a Product Support Consultant to one of your sites at least once per subscription period. Customers typically use this free consulting time (8 hours) to perform system efficiency audits, conduct training or discuss future business requirements. The consultant’s out-of-pocket expenses are not covered by this Policy.

2.6 FREE ESTIMATES PROVIDED FOR SIMPLE PROJECTS OR MODIFICATIONS

Time spent on high-level estimates is free of charge. Time required for functional specifications, detailed design or technical review is billed at SG LoadProof’ current rates. These are non-binding estimates that are updated, if necessary, once the design is complete.

2.7 ACCOUNT MANAGEMENT

An Account Manager is available to work with you to understand and support your business requirements, objectives and strategic development plans.

2.8 SUPPORT/DEPLOYMENT CONSULTANT

Following implementation of the licensed product and transition to Product Support, a consultant is assigned to your organization. This consultant becomes familiar with your process flow as well as any custom extensions so we can provide the most effective support.

3.0 CONSULTING AND TECHNICAL SERVICES

3.1 CONSULTING AND TECHNICAL SERVICES

In addition to the benefits mentioned above, SG LoadProof is committed to providing our customers with access to additional technical and consulting assistance to address changing business requirements after the initial implementation. Smart Gladiator offers the following services on a billable basis:

  1. Configure additional functionality.
  2. Design, develop, test and deploy extensions/ Add-ons to existing software.
  3. Develop and conduct customer-specific training.
  4. Provide on-site services.
  5. Provide dedicated on-call support during special projects or specific events.
  6. Provide project management services
  7. Implement software upgrades.
  8. Support new facility roll-outs.
  9. Operations Review Engagements .
    1. On-site evaluation of your supply chain operations.
    2. Recommend configuration adjustments to respond to changing operational requirements.
  1. Provide Application Management Services (AMS).
    1. System health monitoring and reporting.
    2. Data purge and archive setup and execution.
    3. Software delivery and installation management.
    4. System optimization Application administration.

3.2 SUPPORT SERVICES

SG LoadProof offers the following support services on a billable basis:

  • Research and address problems (with data or application) not caused by a SG LoadProof employee or the warranted product.
  • Perform system administration tasks to maintain optimal software performance.
  • Support the testing and implementation of a newer operating system, database or third-party software version.

4.0 Version Support Policy

4.1 Smart Gladiator Product Support

Staying current on SG LoadProof’ software ensures your organization maximizes its return on investment. All products released by SG LoadProof are fully supported for a period of 60 months after the general release date of that version. Support pertains to reproducible issues related to functionality in production use and updates are provided on the latest Service Pack level. At the end of the support period, SG LoadProof continues to service product versions on a billable basis. SG LoadProof does reserve the right to discontinue service of a product line three years after that product has been officially discontinued.

4.2 THIRD-PARTY SOFTWARE SUPPORT

Smart Gladiator supports products using certified and supported computer operating systems, databases, and third-party software versions as outlined in the system documentation. Any work related to the testing, implementation of, or software development required for newer, or different, operating systems, databases, or third-party software versions is covered under a separate Statement of Work.

4.3 EXTENSION DEFECT RESOLUTION

For mobile device applications, Smart Gladiator supports products using certified and supported mobile operating systems as outlined in the system documentation. For supported versions, Smart Gladiator also provides software updates to the licensed product for issues identified during customer testing of major and minor (dot) mobile device operating system releases. Any work related to the testing and implementation of a newer, or different, mobile operating system version is covered under a separate Statement of Work. Furthermore, a Smart Gladiator testing engagement is required when updating the mobile operating system for installations in which there are Extensions; the scope of which is dependent on both the Extensions and the changes in the major release. Deployment of both minor and major releases to production must be controlled to ensure only thoroughly tested updates are promoted to a production environment.

5.0 TERMS AND CONDITIONS

5.1 The Customer Support & Software Enhancements Policy is to be read in conjunction with the customer’s software license agreement and customer support and software enhancements agreement with Smart Gladiator.

5.2 To receive the benefits of SG LoadProof’ Product Support & Software Enhancement Policy, a customer must sign a customer support and software enhancements agreement or other maintenance agreement and pay the applicable fees before service can begin. Such annual fees are based on the then-current applicable software license fees for the relevant products.

5.3 SG LoadProof reserves the right to change its Product Support & Software Enhancements Policy or other maintenance agreement fees without prior notice.

5.4 The Annual Renewal Invoice is typically sent to the customer 60 days before the annual agreement expires. Prompt payment of this invoice ensures uninterrupted coverage.

5.5 Cancellation, termination, failure to pay the applicable fees or otherwise failure to renew the Product Support & Software Enhancements agreement, or other maintenance agreement, will result in termination of access to all support, services, as well as any past, current, or future software enhancements and version releases. SG LoadProof will also remove any customer-specific information from our code management and internal knowledgebase systems.

5.6 SG LoadProof may, at times, run read-only diagnostic and monitoring tools on the customer’s environment of the licensed software in order to assist with support activities.

5.7 SG LoadProof reserves the right to periodically audit the condition and utilization of the licensed software.

5.8 SG LoadProof commonly assists with problems that affect our customer’s use of the product, including hardware and third-party software. However, the Customer Support & Software Enhancements Policy applies only to the Licensed Product(s) as defined under the customer’s software license agreement. Third-party software embedded in the Licensed Products and therefore sublicensed through SG LoadProof shall be considered a Licensed Product(s), and covered by this Policy, so long as the customer is current with all fees. Hardware and other third-party software products such as operating systems and database software are not covered by this Policy; however Smart Gladiator passes through any manufacturer warranties to any such products to which Smart Gladiator has been granted the right to do so.

5.9 For additional information regarding SG LoadProof’ Product Support & Software Enhancements Policy and the Software License, Services, Support and Enhancements Agreement, please contact Customer Support.

5.10 This Policy covers all products currently subscribed to in the Customer Support & Software Enhancements agreement or other maintenance agreement. Subscriptions are offered for only the customer’s Licensed Product(s) and a customer may not elect to exclude any of the Licensed Product(s), or any of the designated site(s), from subscriptions during the subscription period.

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Customer Support Issue Escalation
Severity Severity Definition Escalation (24 hours / 7 days) (includes weekends and holidays) Time              Escalation Path Customer Update Frequency
System
Outage
Complete loss of service in a production system with no workaround available. Functional tasks cannot be completed or data integrity at risk. Customer resources should be available to work on a 24x7 basis with Smart Gladiator to remediate the issue. Immediate – Additional Technical Resource
1 hour – Manager Level
2 hours – Director Level
4 hours – VP Level
Every 4 hours or as needed
Work
Stoppage
Substantial loss of service in a production system with no workaround available. Functional tasks cannot be completed or data integrity at risk. Customer resources should be available to work on a 24x7 basis with Smart Gladiator to remediate the issue. Immediate – Additional Technical Resource
2 hours – Manager Level
4 hours – Director Level
8 hours – VP Level
Every 6 hours or as needed
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Critical Production system is adversely affected, however the issue may be temporarily circumvented using an available workaround. For implementations, a major milestone is at risk. Daily Daily or as needed
High Production system is operational but partially degraded. High priority implementation tasks and issues. As needed Weekly
Medium Standard issues and tasks having minimal business impact. Production system is operational. As needed Weekly
Low Non-critical issues, design questions, extension requests, or other general inquiries. As needed Weekly