SMART GLADIATOR HARDWARE
TERMS & CONDITIONS

1. What is included with each device? Example: power cord and plug for wall, protective cover, manual, etc.
Device Bill Of Materials for Samsung
Item
TABLET
Samsung Galaxy Tab Active 2 or 3 or 4 or 5
Protective Case for the Tablet
Strap along with the case
Screen Protector
Power chord for Tablet
LoadProof App
SG Lockdown App
SG Mirror App
LoadProof Viewer App
LoadProof Forms App
2. What is the life expectancy of the device?
The life expectancy of the device is 5 to 7 years, depending on usage. It could be more or less. Hardware items have wear & tear, so the devices perform the best when they are used with utmost care.
3. What is the life expectancy of the battery for the device?
The battery life expectancy is like any Samsung Mobile device, approximately 1.5 to 5 years depending on usage.
4. How long does it take to fully charge the battery for the device?
Around 2 to 8 hours.
5. Is the battery removable and replaceable on the device?
Depends on the device, for some devices the battery is replaceable, for some devices the battery is not replaceable.
6. If a device breaks, what is the procedure to have it repaired?
Call us and ship it to us, if it is under a maintenance plan we fix and ship it. Just pay shipping charges only.
7. How long will it take to have a device repaired?
It will take 5 to 7 business days.
8. Where are repairs handled (locally or internationally)?
Repairs are handled both locally and internationally.
9. What is the cost for repairs?
If the repair is during the maintenance plan and the repair is due to accidents, then they are covered under warranty. If the repairs are after the maintenance plan expires and due to device abuse, then they will be charged based on the nature of the repair.
10. Are there any scheduled firmware or software updates that will be scheduled periodically in the future?
Yes, there may be any bug fixes or software improvements that deemed necessary for the device to perform at its full efficacy.
11. If so, is this an additional cost or is it included in the original purchase cost?
This is included in the maintenance plan.
12. Are we allowed to use SIM cards in non-Smart Gladiator devices?
No SIM cards are only to be used in Smart Gladiator devices. Only Smart Gladiator devices are tested for optimal usage of data plans for these SIM cards. Customers will incur an exorbitant fee due to uncapped data usage and would be liable for the data plan charges if they use SIM cards in devices that are not approved by Smart Gladiator.
13. Warranty Details for Smart Gladiator
SMART GLADIATOR STANDARD EQUIPMENT WARRANTY
  1. SMART GLADIATOR warrants that all SMART GLADIATOR manufactured equipment will be free of any defect in materials or workmanship for the period of (1) year. Limited Warranty begins from the date of shipment from a SMART GLADIATOR facility.
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  2. The limited warranty is extended to customers and applies to all SMART GLADIATOR manufactured equipment purchased, installed, and used for the purpose for which such equipment was originally designed. The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or repairs made by anyone other than SMART GLADIATOR or a SMART GLADIATOR authorized third-party service provider. SMART GLADIATOR reserves the right to substitute functionally equivalent new or serviceable used parts.
WARRANTY CLAIMS AND PROCEDURES
  1. During the applicable Standard Equipment Warranty Period outlined above, customer’s sole and exclusive remedy for any breach of the Standard Equipment Warranty will be, at SMART GLADIATOR’s sole discretion and option, the repair or replacement of the defective product. Components that customer claims to be defective must be available to SMART GLADIATOR for inspection and evaluation. To be entitled to rights under the Standard Equipment Warranty, the customer must notify SMART GLADIATOR in writing within thirty (30) days after discovering a suspected defect in any product, but in any event prior to the expiration of the applicable Standard Equipment Warranty Period. Notice to a SMART GLADIATOR dealer, systems integrator, sales representative or other third party is not notice to SMART GLADIATOR. Following its receipt of any such customer notice, SMART GLADIATOR will determine whether this Standard Equipment Warranty covers the reported problem. If SMART GLADIATOR determines that the problem is covered, SMART GLADIATOR will authorize repair or replacement of the defective product, as deemed appropriate by SMART GLADIATOR in its sole discretion.
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  2. Before shipping any product to SMART GLADIATOR, the customer must obtain a written return authorization from SMART GLADIATOR and provide any proof of warranty eligibility requested by SMART GLADIATOR. Any product received by SMART GLADIATOR without a return authorization may, at SMART GLADIATOR’s option, be returned to the customer collect. If a warranty replacement part is required, customer shall provide Purchase Order to SMART GLADIATOR prior to shipment of the replacement, to guarantee the return of the rejected unit. Purchase Order is valid until suspected part is received and warranty is confirmed by assessment. Once a return authorization is obtained, the customer is responsible for packing and shipping the product/component to which its warranty claim relates to a service facility designated by SMART GLADIATOR, within thirty (30) days after receipt of the return authorization. Upon receipt of replacement equipment (or part thereof), customer has thirty (30) days to tender the defective equipment (or part thereof) to the return carrier for shipment to the service center designated by SMART GLADIATOR. If customer does not timely return the defective equipment (or part thereof), SMART GLADIATOR shall invoice customer for the list price of such equipment (or part thereof), plus applicable shipping. Such failure to return the equipment (or part thereof) may, in SMART GLADIATOR’s discretion, be grounds for termination of the warranty and/or suspension of any future advance exchange privileges until such outstanding defective equipment has been returned.
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  3. SMART GLADIATOR will provide customer with new, rebuilt, refurbished or alternate equipment (or part thereof) of equal or improved quality, as exchange equipment (or part thereof) to replace eligible defective equipment (or part thereof). Any alternate equipment (or part thereof) will meet or exceed the specifications of the replaced equipment (or part thereof). Rebuilt or refurbished equipment may bear cosmetic blemishes that do not affect performance. Unless otherwise specified by SMART GLADIATOR in writing, repaired or replaced equipment (or parts thereof) are covered only for the remainder of the term of the applicable Standard Equipment Warranty. All defective equipment (or parts thereof) replaced by SMART GLADIATOR become the property of SMART GLADIATOR. SMART GLADIATOR has no obligation to (i) service, exchange or otherwise replace any equipment (or part thereof) that has been damaged, modified, abused, misused or over-used as determined by SMART GLADIATOR or has been used with non-SMART GLADIATOR supplies or products that have caused damage or malfunction; (ii) paint, refinish, refurbish, restore or exchange any equipment (or part thereof) with cosmetic blemishes; (iii) service, exchange or otherwise replace any equipment (or part thereof) if the same would interfere with, impede or be redundant with normal or scheduled maintenance of such equipment (or part thereof); (iv) service, exchange or otherwise replace any equipment (or part thereof) that is within sixty (60) days of the end of its production life; or (v) provide any 3rd party application software support or service involving application hardware or replace any accessories. If SMART GLADIATOR elects to perform any such services at customer’s request, then such services will be deemed a service call and all labor, parts and materials used for the service call will be charged at SMART GLADIATOR’s then – prevailing rates.
EQUIPMENT WARRANTY EXCLUSIONS

SMART GLADIATOR does not warrant or guarantee, and is not responsible for:

  1. Defects, failures, damages or performance limitations caused in whole or in part by (A) power failures, surges, fires, floods, snow, ice, lightning, excessive heat or cold, highly corrosive environments, accidents, actions of third parties, or other events outside of SMART GLADIATOR’s control, or (B) customer’s abuse, mishandling, misuse, negligence, improper storage, servicing or operation, or unauthorized attempts to repair or alter the equipment in any way.
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  2. Alterations and/or Modifications to any part of SMART GLADIATOR’s product, without SMART GLADIATOR’s written authorization unconditionally VOIDS the SMART GLADIATOR Standard Warranty. This also includes equipment built to customer’s specifications that are later found not to meet customer’s needs or expectations.
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  3. The performance of the equipment when used in combination with equipment not purchased, specified, or approved by SMART GLADIATOR.
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  4. Batteries and other consumable goods.
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  5. Items that go through wear and tear such as tooling, cables, part harnesses, contacts, leather straps, nylon straps, sleeves made of fabric, any other form of straps etc.
ADDITIONAL WARRANTY NOTES
  1. OEM or third-party equipment that is incorporated into SMART GLADIATOR equipment is covered under the applicable SMART GLADIATOR Standard Equipment Warranty unless the OEM or Third-Party equipment carries its own limited warranty, in which event the OEM or third-party warranty will apply to such equipment incorporated into SMART GLADIATOR equipment. For example and not limitation, PCs, LCDs, PLCs, motors and drives are OEM products that have a limited 1-year manufacturer’s warranty.
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  2. Items Sold As Resale. Items sold as resale are such items that are not manufactured by SMART GLADIATOR but may be utilized in conjunction with or independently of SMART GLADIATOR manufactured equipment (such as computers, printers and network adapters) and shall be covered only by the specific warranty terms of the supplier or original equipment manufacturer of those items.
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  3. The SMART GLADIATOR Warranty applies to the original purchaser and is not transferrable. Used Equipment. IF THE EQUIPMENT SPECIFIED IN AN ORDER IS DESCRIBED AS USED, UNLESS OTHERWISE AGREED IN WRITING BY THE PARTIES, IT IS SOLD “AS IS” AND WITH NO WARRANTY.
SERVICES WARRANTY
SMART GLADIATOR warrants that the services will be performed in a professional manner (the “Services Warranty”). Notice of a breach of the Services Warranty must (i) specify in reasonable detail, the nature of the claim, and (ii) be received within ninety (90) days from the last day of performance of the services. Upon notice of a breach of the services warranty and SMART GLADIATOR’ determination of the validity of such breach of the Services Warranty, SMART GLADIATOR will re-perform the applicable services at SMART GLADIATOR’ expense. If after reasonable opportunity SMART GLADIATOR is unable to re-perform such services to the reasonable satisfaction of customer, customer may, as its exclusive remedy, obtain a refund of the fees paid to SMART GLADIATOR under the applicable order for such services.
SERVICES WARRANTY
EXCEPT AS EXPRESSLY PROVIDED IN THIS STANDARD WARRANTY POLICY STATEMENT, SMART GLADIATOR HEREBY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, CONDITIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BY WAY OF EXAMPLE AND NOT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. LIMITATION ON LIABILITY NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, IN NO EVENT WILL SMART GLADIATOR BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING LOSS OF PROFITS, WHETHER ARISING IN CONTRACT, TORT, WARRANTY OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS SET FORTH HERE WILL APPLY EVEN IF THE REMEDIES OF ERROR CORRECTION, REPAIR OR REPLACEMENT, REPERFORMANCE OF SERVICES AND REFUND OF PAYMENTS COMPLETELY FAIL OF THEIR ESSENTIAL PURPOSE. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, THE LIMIT OF SMART GLADIATOR’ LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, BY STATUTE OR OTHERWISE) TO CUSTOMER OR TO ANY THIRD PARTY CONCERNING THE SMART GLADIATOR EQUIPMENT OR SOFTWARE LICENSES SOLD TO CUSTOMER AND WARRANTED HEREUNDER, SMART GLADIATOR’ PERFORMANCE OR NONPERFORMANCE, OR IN ANY MANNER RELATED TO THIS STANDARD WARRANTY POLICY STATEMENT, FOR ANY AND ALL CLAIMS WILL NOT IN THE AGGREGATE EXCEED THE ACTUAL AMOUNTS RECEIVED BY SMART GLADIATOR FOR THE SPECIFIC PRODUCT WITH RESPECT TO WHICH SUCH CLAIM IS MADE. GOVERNING LAW AND JURISDICTION