Delivering an omnichannel experience to customers has become newest Holy Grail for retailers. At the same time, trying to use old tools and processes to meet these new service level demands creates nothing but headaches. Omnichannel refers to the standard of offering a seamless brand experience to the consumer across all channels: retail store, Internet, and mobile device. The new standard takes “the customer is always right” to the next level, saying that consumers should…

It is time to call out the elephant in the room: in the technology space in the U.S., there is a serious lack of multicultural leadership. When I say leadership, I’m referring to the ability of techies (read programmers or developers) to inspire a multicultural organization, and to be the torchbearer who shines a light on the un-trodden path. Really, there are only a handful. To get to the heart of the problem, it’s important…

Buying from a Vendor that specializes in this domain is better than building it yourself Today, IT technology is one of the biggest enablers of supply chain efficiency. Organizations, then, are aware that finding or creating the right capabilities is central to business success. When enterprises contemplate implementing complicated IT infrastructure, whether it is hardware, software, systems or anything else associated with such infrastructure, they are faced with a major decision: whether to buy this…

I recently visited a major speaker manufacturer with cutting edge technology. The layout of the facility demonstrated clearly how much the company cares about its products. The main reception area had a demo area and my host demonstrated just how loud he could make the music without jeopardizing the quality of the sound. This company was passionate about sound technology. It got me thinking about what the layout of a distribution center might say about…

Today, businesses large and small are blogging to get their ideas out there. My company is no different. We know it makes a difference since potential customers mention them. At the same time, we are always looking for new way to explore and expand the conversation about technology and the supply chain. For some, video is more engaging and convenient. At the same time, viewers are becoming increasingly demanding about quality. They only want to…

It’s been said that hindsight is 20/20… and it’s certainly true that taking a moment to ponder the outcomes of the projects and activities of the year is useful. I’ve had wild successes, as well as some equally fantastic failures. As a project manager, I’ve always believe that if my team did not accomplish its goals, it pointed to a failure on my part.  Learning from both the ups and the downs is the first…

Getting products into hands of the customer quickly and efficiently is quickly moving from a differentiation to table stakes. As expectation of buyers increase, distribution centers must look for new ways to get things done correctly and efficiently. Consider these realities: Often, the picking process is the most time-consuming process off all, making it a potential bottleneck. More orders picked translate to more orders shipped. That leads to quicker invoicing and increased revenues. Picking also directly impacts…

Sometimes, a regular day sticks in your memory. I still remember one typical Monday. I woke up at 3:00 AM, packed a week’s worth of clothes, kissed my wife and child, and got on the road to go to the airport. On the freeway, I saw a guy on a motorcycle, who took off with a sudden burst from the streetlight. He was faster than me, but the burst of energy was contagious. When you…

Google announced its Pixel phone bragging that it could last up to seven hours after a 15-minute charge. How cool is that? You don’t need to go through a miserable day if (or maybe more truthfully when) you forget to charge your phone the night before. I know from experience. When I had an iPhone 5, it would be a hard day if I missed charging before I went to sleep. Then, I got the Samsung Galaxy…