Omnichannel Retail Stresses Demand New Tools

Delivering an omnichannel experience to customers has become newest Holy Grail for retailers. At the same time, trying to use old tools and processes to meet these new service level demands creates nothing but headaches. Omnichannel refers to the standard of offering a seamless brand experience to the consumer across all channels: retail store, Internet, and mobile device. The new standard takes “the customer is always right” to the next level, saying that consumers should…

Simulation Tools Optimize Processes & Take Surprises Out of WMS

I learned a few things when I spent one winter in a distribution center in Canada.  I learned what it was like to arrive for work in the dark and leave in the dark. I learned about the extra connector in Canadian cars that would allow the car to be plugged in to heat the engine block so the car would still start in sub-zero weather. I learned about how these winter warriors would get…