Voice Evolves the Efficiency of the Warehouse

The first time I was confronted with the idea of voice picking, I was intrigued. This was quite a long time ago, but when I saw the design spec I sat down with the consultant who was designing the system to learn more. I asked him, “Why the heck would a user want to talk to the computer.” His response: “Because functions executed using voice are much more efficient.” Clearly, technology evolves, and that’s a…

No Quick Picks: The Right Retail Technology Makes a Difference

If brick and mortar retail is to survive, retailers can’t just sell technology, but they must use technology in new and smart ways. Plus, it can’t be gadgets for the sake of gadgets, but must help customers in measurable ways. What that looks like is continued to evolve. It might be installing iPad stations where shoppers can browse (and hopefully buy) products that they can’t find on the retail floor. It may be putting up…

Living in the Shadow of Amazon: Learn the Lessons

Amazon is the elephant in the room where any supply chain conversation is happening. Everyone is chasing that Amazon effect. Everyone is trying to figure out how to deliver on the expectations of customers that Amazon and its business models have created. Retrofitting Amazon’s strategies or tactics for another business is tough. In terms of order volume and order profile, Amazon is its own kind of beast. At the same time, it makes sense to look…

Retail Needs to Get it’s Groove Back

Is retail dead? This became the crux of the matter when I found myself invited to pitch in front of a leading retailer at the Advanced Technology Development Center (ATDC) at Georgia Tech. It was an exciting opportunity that was dulled when the name of the retailer was revealed.  They are losing market share to Amazon, the big elephant in every conference room discussing supply chain topics. This retailer was on a downhill slide, shutting multiple store…

Superhero Tools Inspire Consumer – Centric Design

Think about all our familiar, modern superheroes: Superman, Spiderman, Batman, Ironman, and Wonder Woman. What differentiates them from others is, at least in part, a heroic attitude, let’s call it swagger.  All the movies that trace their exploits did an excellent job of taking us vicariously through their adventures, making us believe that just about anything was possible. They beat up the bad guys, catch the corrupt official red handed, and move seamlessly through the…

Omnichannel Retail Stresses Demand New Tools

Delivering an omnichannel experience to customers has become newest Holy Grail for retailers. At the same time, trying to use old tools and processes to meet these new service level demands creates nothing but headaches. Omnichannel refers to the standard of offering a seamless brand experience to the consumer across all channels: retail store, Internet, and mobile device. The new standard takes “the customer is always right” to the next level, saying that consumers should…

Tech Industry Needs to Call for Multicultural Leaders

It is time to call out the elephant in the room: in the technology space in the U.S., there is a serious lack of multicultural leadership. When I say leadership, I’m referring to the ability of techies (read programmers or developers) to inspire a multicultural organization, and to be the torchbearer who shines a light on the un-trodden path. Really, there are only a handful. To get to the heart of the problem, it’s important…

Buying from a Vendor that specializes in this domain is better than building it yourself

Buying from a Vendor that specializes in this domain is better than building it yourself Today, IT technology is one of the biggest enablers of supply chain efficiency. Organizations, then, are aware that finding or creating the right capabilities is central to business success. When enterprises contemplate implementing complicated IT infrastructure, whether it is hardware, software, systems or anything else associated with such infrastructure, they are faced with a major decision: whether to buy this…

The Power of Amazon Prime: Changing People’s Habits Changes the Game

I recently visited a major speaker manufacturer with cutting edge technology. The layout of the facility demonstrated clearly how much the company cares about its products. The main reception area had a demo area and my host demonstrated just how loud he could make the music without jeopardizing the quality of the sound. This company was passionate about sound technology. It got me thinking about what the layout of a distribution center might say about…