Returning Goods in the Era of Experiential Retail

Back in the good old days (read the summer of 1999), I was introduced to a music and movie club from Columbia House or the BMG Music Service. You may remember the way it worked: They send you eight CDs of music or movies for a penny. Then they continue to send you titles, and you decide to keep them or send them back within 10 days. If you don’t send them back, your credit card…

Getting Engaged in the Era of Experiential Retail

In April, I had a very busy week at the ProMat tradeshow in Chicago.  The show, which originally billed itself as a materials handling equipment event, now has something for everyone involved in supply chain, manufacturing, and distribution.  It offered a whole world of ideas on what’s happening in our industry. It was an interesting mix of offerings. About a third of the show involved robotics including associated components, control systems, gear mechanisms, motor actuators, and…

Tracking America’s Cannabis Supply Chain Challenges

  Canada has declared Cannabis or Marijuana a legal medicine. United States is following suit, however here in the US, it is being done state by state, Colorado has done that for quite some time, many states are following, for the latest states please google as it is changing every time you read this article. So naturally there are a lot of Cannabis vendors that are going to set up shop and start selling them….

Resuscitating Retail: Big Lessons from Big Winners

It is very easy to look at the adversity, see only doom and gloom and give up quickly. However, real winners see the opportunities behind the challenge. It may be tempting to assume that e-commerce is the new reality, but I believe retail sales still have promise. Let me share a story. Once, a gentleman had a beautiful bone china cup in which he would enjoy his tea, while reading his books. He relished the…